Hello everyone.

Two years ago, i recorded some meetings on cloud.

I've not used premium Zoom for a while.

I don't know if my old records still on cloud because of i'm a free user now.

And there isn't any data on "cloud records" section.

Is that possible if i buy a new premium account, can the records become visable?

Thanks...

I use zoom to teach distance learning classes. Today, one of my students somehow displayed as a host in two separate classes. I did not invite them. I checked by their name and it was still showing as an option for me to click add as host. How can this be possible?

How do I stop it? 

This student was being disruptive with these privileges and had to be removed. 

During my last registration-required meeting, several registrants entered the meeting room under my (host's) name. It was very confusing! I am about to send out an invite to a new meeting and when I double-check the link that Zoom has generated for registration, it has already autofilled a previous meeting attendee's info!

What's going on?! How can I fix this?

I have multple users in our company that have their own personal zoom account and I want to give a few of them permission to schedule meetings on my behalf.  I cannot give them permissions in settings becauser they aren't on a combined paid account with me.   I don't want to merge or pay for their accounts and I am not giving out my information to people. 
Is there a way to add them as approved to schedule without me having to add them onto my account?  What is the best method to do this? 

when I try to get into a meeting - including a test meeting - I get a message to say I need to update to 5.8.6 or higher. So I download the update  (for Linux ubuntu) and nothing happens. I've gone round and round in circles doing this for at least a dozen times and I no longer know what to do any more. I'd love someone to help please.

I’m a member of a photography club that has a Zoom license for meetings.  We typically have between 15 and 30 participants at the meetings. 

In a Zoom meeting that’s limited to conversation, we infrequently encounter any problems with video lag or audio stuttering/slurring/dragging.  But in presentation meetings where the presenter is sharing a screen or even just a window, we frequently get very bad multi-second video lag.

It happened most recently last evening when I was presenting some editing techniques in Lightroom.  I shared a window in 16:9 aspect ratio, and used a connection of around 18-20Mbps.  My system is an i9-12900, AMD 5700 XT GPU, and 64GB of memory running Windows 11 Pro, but the same thing happened with Windows 10 Pro prior to the upgrade.  I never saw system usage exceed 15%, and whenever I checked the bandwidth I always had at least 18 Mbps available.

I don’t THINK there’s a problem on my end, but I'm not sure I'd have any way of knowing.

Participants who were watching the presentation reported significant video lag throughout the presentation, to the point where many viewers were unable to follow what I was doing.

A short time ago, another member presented some images – no editing, just a display of images sized to fit on a monitor – these were not large images.  His audio described the images, and we experienced the same kind of significant video lag.  I don’t know the specifics of the system or connection he was using, but I believe it’s a current system with more than adequate resources.

Neither of the above are unique.  This happens frequently when we do any kind of screen sharing or presentation.

In my search, I found a number of other entries talking about similar issues, but didn’t find any pointer to a defined procedure for determining the origin of the problem and correcting it.

Audio problems occur randomly even when engaged in simple conversations with a couple dozen participants.  It’s not constant, but it is periodically audio will slur and drag out words.  This occurs at times when no one is sharing a screen or doing anything unusual.

Does the presenter’s screen resolution impact the video lag, or only the people watching the presentation?  I’m using a 4K screen, but sharing a 16:9, 2800x1600px window.  Do I need to create and share a SMALLER window that’s 1920x1080 for sharing?

Do people receiving the presentation need to reduce THEIR screen resolution below 1920x1080?

Does the number of people watching the presentation impact the occurrence of video and/or audio problems?

Does having participants turn off their video and mute their microphone reduce the likelihood of encountering video and audio problems?

Is there something that can be done in settings or configuration that will correct this video lag problem?  Do “beauty mode” and/or video filters affect the screen share and increase the likelihood of having problems?

High Zoom Community ! I need your help about Meetings recordings.

At fisrt, let you know that I use Hubspot Sales x Zoom.

We save team's recordings 60 days. Especially to listen them with Hubspot's Deals. Then we use automation delete in Zoom settings.

But sometimes, some meetings could became "Use cases" and these recordings would come on "Learning playlist".

Hubspot helps sales team to progress with this feature. It's great ! 

But how keeping these records longer than others ? Do you know settings in Zoom to keep these "use cases" available in a safe list ? 

Hope you be able to help me 🙂 Thx