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can't hear the background music

heryrmdn
Newcomer
Newcomer

‎2023-12-07 12:29 AM

why when the mediator loads background music. I always can't hear the background music. This has happened repeatedly every time I attend a meeting. I've followed the advice from the official Zoom article & asked the chatbot for help but it still doesn't work. Please help

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2 REPLIES 2

heryrmdn
Newcomer
Newcomer

‎2023-12-07 12:31 AM

my device is asus Vivobook 14 A1405

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-12-13 01:19 PM - edited ‎2023-12-13 01:19 PM

Hey @heryrmdn sorry you're having issues hearing sound shared by the Host during a meeting! I would first double-check if you can Adjusted the volume of a Zoom meeting. If you have done so I would suggest reaching out to the Host to double-check that they're Sharing background music or computer audio on Zoom. Please let me know what you find out about both of those suggestions 🙂

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