お世話になります。
数十名のお客様へ1対1で、zoomミーティングにてサービスを提供している者です。

お客様の中で数名、画面や音声が数秒固まり、その後固まった部分が一気に早回しのように再生されてしまう現象が起きてしまう方がいます。
こちらの画面や音声は、同じようになったりならなかったりしているようです。
サービスの特性上、非常に困っているので、この現象を解消できるよう、お客様側にお願いをしたいのですが、ハッキリした原因が特定できないため、何とお願いしてよいか分かりません。
なお、お客様の多くはzoomやIT製品に明るくないため、できるだけ具体的な解決方法を提示したいと考えています。

＜考えうる原因＞お客様側のWi-Fiが弱い？もしくは他に原因があるのか？
端末が原因の場合もあるようですが、買ったばかりのPCなのに…という方もいらっしゃいます。

＜解決策＞
Wi-Fiに原因がある場合、ルーターを買替えたり、通信会社を変えろというのは現実的ではないので、現状の設備でできる対策は何かありますか。

よろしくお願いいたします。

I'd like to have only a waiting room for my personal meeting room--not just for instant meetings but for all scheduled meetings.  While the policies state I need to have only one of these, I'm unable to uncheck the box requiring a passcode.  Can someone offer some advice? Can't seem to get this question answered by the bot and don't see a way to get a live person to respond from zoom

When I am sharing a screen, If I can see the floating meeting controls and the video panel, those items block part of the screen I am trying to share, like part of a powerpoint slide.  Is there a way I can share a screen with the floating meeting controls and the video panel visible on my screen but not have them block part of the shared screen the participants see?

I host a podcast of interviews conducted via Zoom. At the beginning of each, I have to take the time to talk the guests through adjusting their audio settings. Is there a way for the host to do it? If not, it would be a great tool for Zoom to develop and a major time-saver.

Since Customer Service appears non existent and you are just told to come here - I recently wrote an email asking if there was a Zoom base in Australia where I live as the invites to meetings contain line after line of USA based numbers which is not required here in Aus and I would prefer them not appear in the invite?

Hello,

I have the Zoom Add-in for Outlook. When I create a recurring meeting there is no issue. However, if I try to go back and edit a single instance of this recurring meeting whether it is changing the day/time or removing/adding participants, the program will either not save or throw an error.

Has anyone else experienced this, or does anyone have insight on a potential solution?

Thank you

Company has currently authorized the @ZoomMusic app. I can hear the music, but I can only hear occasional guitar strums or random drum beats when I share the audio with my computer. I have followed all of the steps to adjust to live music and share sound in the sharing screen, and no luck.  I am also running the latest version of Zoom as of 11/16/2023 and Mac Sonoma.  Other suggestions would be welcomed.