Can't switch off background noise suppression

[Kimenrica]

I just got a new computer, Windows 11 and cannot switch off the background noise suppression in audio settings. This means that when I use a meditation gong for group meetings, the gong cannot be heard. I tried music settings, original sound etc, but nothing works.  

Plus I can only find audio settings when I am in a meeting, not when I am just on my own profile. Perhaps this is normal, but I have been trying to change the settings when in a meeting context.

Any help appreciated. I saw that other users have had this problem too.

[chrismenard7]

Hello. I have a Windows 11 computer. I've attached a screenshot. You may want to try Original Sound for musicians. This disables Zoom's noise suppression. Now, I changed it when I wasn't in a meeting. I opened the Zoom desktop app, clicked settings (gear icon), clicked Audio on the left menu. Please let me know if this works. 

[Beany]

Just tried this fix but it didn't work. Used to be that the gong would work with low noise suppression, but not anymore, and switching to sound for musicians didn't help either. Darn!

[regalvin]

Ditto to Beany.  The 'Original Sounds for Musicians' is rubbish - must have a lot of automatic compression.  Tried the same scenario with MS Teams and simply turning off noise suppression worked exactly as advertised - I could hear the music and instruments I was trying to include in my Zoom call.  

[Traudel]

Hi Kimenrica,

same with me. Bought a new computer with Windows 11 on it and now all original sound cannot made heard. It is the same on skype. With my old computer it worked perfectly!

[Kimenrica]

Hello,

I took back my new computer because nothing appeared to solve the problem. So I'm still working on my old one now. The shop and I tested loads of new laptops and couldn't get them to work with the gong/bell. Only a macbook worked. I have asked friends who give meditation sessions online and use a gong. Most have macbook. One said she has a Dell computer and windows but hasn't said which windows yet.  I still haven't figured it out, and don't know which laptop to  buy. I'm not a macbook person, as I'm used to windows, so still looking. If anyone else has a solution, would love to hear it. Thanks

[janets]

Same issue...in piano lesson, teacher can hear voice but not music. Old laptop with Windows10 still works OK; new laptop with Windows11 does not.  Original sound for musicians is 'on.'  Tried using external mic but same issue.  Sent trouble ticket to Zoom and got answer that they could not help me (?)

[CMS5]

I hope you've solved the issue. Annoyingly Windows 11 adds noise suppression by default so this needs turning off.  A solution is to right click the sound icon on the task bar. Next click on sound settings. Find the input tab for your mic (built in mic is usually microphone array). Click this and scroll down on the next screen to the audio enhancements option which needs unchecking. Don't forget to turn on original sound in Zoom as well. Hope this helps people.

[Orem7]

Was recently forced to switch to Zoom and this issue has been maddening.  It isn’t super clear, but in the audio settings when selecting Original Sound for Musicians it says it will ”Display an in-meeting toggle to switch between Zoom optimized sound and Original sound for musicians”

The “toggle” is not a button, it is some text at the top left of the zoom meeting. Clicking the text will toggle the sound suppression off. 

In true Zoom fashion it seems to automatically toggle itself off if there is a period of quiet, but otherwise seems to work great.