Hello!
The problem we're having is that when people join our meeting we notice that people enter the room with the same name. 

The thing is we are hosting a recurrent meeting every Monday and Friday until Nov. 20 using that same link. So, we really want to have it all working correctly, and not having people to see that name when they try to join the meeting, because it could be a little confusing for them, and not knowing the real names of our participants really affects our sessions (we have people who don't know how to rename themselves).

Could somebody please help us before Monday?

Thank you!

Dear Community,

We are facing some weird issues with Zoom. The laptop (Asus Zenbook) is latest 2023 purchase, preloaded with Windows 11 Home 64bit. Fully updated OS and Apps.

Here’s what user has faced many times.

“Yesterday, I could not complete my Zoom call due to sound glitches (others could not hear me though I could hear them). I then uninstalled Zoom today morning (and the Outlook Zoom Plug In) and reinstalled after a fresh download. Unfortunately, in a subsequent Zoom call, the same problem was there (the person on the other side could not hear me, while I could hear her clearly). We then shifted to MS Teams and there was no problem at all in the 60 minutes of call time.”

Will highly appreciate someone helping here.

Regards,
Aamir

• I have been experiencing log-in problem with zoom app this afternoon with an error code "100000403"  (I'm using Android system). This code is related to connectivity issues caused by a network firewall or antivirus softwar, but I was using my  company's WIFI and we have never experienced this kind of  connectivity issues, and neither have I had any log in problem like this before.

I tried logging in with my desktop and it worked just fine. Therefore I suspect it's some kind of system bug. 

And I was trying to send a ticket reporting this issue, and I guess me as a free account user can no longer submit a ticket to technical support as my ticket was "automatically" closed?

And I also tried to connect to an online agent, and he said that he would follow up with an email AND forward my enquiry to the technical support, and I have yet to receive any email from that online agent. 

So basically I was logged out of the  zoom app due to an error which was not even caused by me as a user, and I tried seeking help by following your SOP by submitting a ticket as well as speaking with an online agent, but it looks like I'm not getting any help at all! 

Has anyone experienced the same error code before upon logging in?

Thanks very much to those who can give a helpline hand! 

We are hosting a Zoom meeting and sent the link. We were then informed that one of the parties cannot connect via a link, but must be provided with "Join by SIP..." information. I found the right place on Zoom and it says you have to have a paid plan, which we do. We have Zoom Pro, but I cannot figure out how to access the H.323/SIP Room Connector.  Any help is much appreciated

お世話になります。
数十名のお客様へ1対1で、zoomミーティングにてサービスを提供している者です。

お客様の中で数名、画面や音声が数秒固まり、その後固まった部分が一気に早回しのように再生されてしまう現象が起きてしまう方がいます。
こちらの画面や音声は、同じようになったりならなかったりしているようです。
サービスの特性上、非常に困っているので、この現象を解消できるよう、お客様側にお願いをしたいのですが、ハッキリした原因が特定できないため、何とお願いしてよいか分かりません。
なお、お客様の多くはzoomやIT製品に明るくないため、できるだけ具体的な解決方法を提示したいと考えています。

＜考えうる原因＞お客様側のWi-Fiが弱い？もしくは他に原因があるのか？
端末が原因の場合もあるようですが、買ったばかりのPCなのに…という方もいらっしゃいます。

＜解決策＞
Wi-Fiに原因がある場合、ルーターを買替えたり、通信会社を変えろというのは現実的ではないので、現状の設備でできる対策は何かありますか。

よろしくお願いいたします。

I'd like to have only a waiting room for my personal meeting room--not just for instant meetings but for all scheduled meetings.  While the policies state I need to have only one of these, I'm unable to uncheck the box requiring a passcode.  Can someone offer some advice? Can't seem to get this question answered by the bot and don't see a way to get a live person to respond from zoom

When I am sharing a screen, If I can see the floating meeting controls and the video panel, those items block part of the screen I am trying to share, like part of a powerpoint slide.  Is there a way I can share a screen with the floating meeting controls and the video panel visible on my screen but not have them block part of the shared screen the participants see?