All of our recorded sessions in our account are giving us an error code when trying to access the recording that says "No compatible source was found for this media."

All of our recorded webinars from this year were accessible last week, and are now saying the error above. Our webinar manager's last day was Monday, but we transferred all the sessions to our Admin. Is there a connection to our webinar manager's account recordings that we lost when they left?

Participants in a webinar we are hosting next week (our first with Zoom Webinar) have told me they have not received the auto-generated invitation email that contains their dedicated participation link.  I've resent several times.

Is there a way for me as host to see their individual URLs and send them those links directly?

We use Zoom's API via Make to send registrations to our webinars. Sometimes, we receive registrations after our webinars are over. We always make our webinars available on demand for that reason.

Is there any way to still allow API submissions after the webinar is already over? I know it is possible to register via registration page.

Via API, we are currently getting this error message: [3038] The webinar is over. You cannot register now. If you have any questions, contact the Webinar host.

I created a webinar and sent out the invitation link, but people are reporting they are receiving an error message that states "this webinar is for authorized registrants only".  I went into my settings and made sure in the registration settings that it was set to automatically approve registrations, and it was.  Any idea what this means and how I can allow people to register?

Hello, 

I followed the instructions to require registrations with name and email address to attend my webinar. 

I am having two problems.

1. Cannot find list of registrants anywhere

-I have had at least 8 people say they have signed up. 

2. Some people have said they did not even need to leave a name and email address when that's what I selected as a requirement.  When I use the link, I have to add my name and email to be registered. BUT I do not see myself as counted in the registration. 

What is going on here.  There is the link to my zoom account. Let me know what else would be beneficial to add. 

https://us06web.zoom.us/webinar/register/WN_G6fPtTzZRFavLYyPfg9mPw