Zoom Events and Webinars
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What are Zoom Events and Webinars?

Market and host interactive experiences with the Zoom Events all-in-one virtual event platform or host engaging webinars with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Events and Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Events and Webinars support articles or start a new discussion below!

Recent Activity

Integration to Support Registration Form Collection for Zoom Webinars and HubSpot

The Zoom/HubSpot integration seems to be limited for our organization. We are needing to collect and map both standard fields (First Name, Last Name, Email, Organization, etc.) along with custom fields for our Zoom Webinars and allow for this informa... Show more

The Zoom/HubSpot integration seems to be limited for our organization. We are needing to collect and map both standard fields (First Name, Last Name, Email, Organization, etc.) along with custom fields for our Zoom Webinars and allow for this information to pass into HubSpot with proper mapping. When running tests, the form will result in errors for an empty required property even when we are not requiring the fields. Anyone else encounter this and/or have suggestions and solutions? 


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How can I enable chat etiquette policies so it works for ALL ATTENDEES in a webinar that i host.

I have managed to get it to work but only for my account and what i type in the chat but it doesn't seem to work for anyone else that joins the chat in the webinar that i host. Any help would be appreciated.

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Chatting during a video

While doing a webinar, I tried to chat with someone and its stops my video from playing. How do I change that to let me chat and play the video at the same time?

Thanks

Offers and promo codes not saving

Wondering if anyone else has had a similar issue. I have two ticket types for my event. One paid - the general offer, and one free - determined by email domain. By default both are showing under general offer. When i untick one and save then update, ... Show more

Wondering if anyone else has had a similar issue. 

I have two ticket types for my event. One paid - the general offer, and one free - determined by email domain. 

By default both are showing under general offer. When i untick one and save then update, the change reverts back. None of the changes I make are saving after clicking update.

Any ideas?


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Webinar Payment Options

Hi all,

 

When did Zoom disable the ability to pay for webinars with credit/debit cards?  Now, the only payment method available for webinars is via PayPal which was not the case when we purchased this feature a year ago.  

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clients having problems completing payment process when registering for Zoom webinars

My clients started having problems / glitches mid last week when trying to complete payment processes when registering for my Zoom webinars. Some people are able to register and pay, but most of the people are having issues. They all get the same err... Show more

My clients started having problems / glitches mid last week when trying to complete payment processes when registering for my Zoom webinars. Some people are able to register and pay, but most of the people are having issues. They all get the same error message "There was a problem completing your payment. Please try again later."

 

I have opened two Zoom Support tickets. I have escalated one ticket to the management. NO one has contacted me for soon 24hrs to give an update. This is very damaging for my small business and frankly, it is very disappointing how Zoom Support is handling the cases. I have been a subscriber to Zoom soon 5 years, do not need to use the Zoom Support very often at all but now that I do, I am not getting the support I need.

 

I have asked my clients to go through all the known steps from Zoom resolution center. 

 

Anyone have experienced anything similar this past week? Any ideas how to proceed? Have you had issues with Zoom Support not giving you updates? How have you proceeded? 

 

Thank you for any advice on how to proceed.


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Resolved! Zoom sessions One-Time for 250 people.

Here is the question I sent to Zoom Support:I have Zoom sessions, and am planning a one-session event for the end of February. I have the monthly-payment plan (100 attendees max), because my next event won't happen until next November, and I will can... Show more

Here is the question I sent to Zoom Support:

I have Zoom sessions, and am planning a one-session event for the end of February. I have the monthly-payment plan (100 attendees max), because my next event won't happen until next November, and I will cancel my Zoom Sessions in March, and reinstate it in October. My February meeting is expected to have about 200 attendees - is it possible to add the "Large Meeting" add-on to "Zoom Sessions" specifically for my Feb event?

Their response did not actually offer a reasonable solution:

"I understand your concerns regarding the upgrade of your Zoom Sessions participants by purchasing the Large Meeting add-on. I'll be glad to assist you with this.

Please be informed the Zoom Events and the Large Meeting add-on are different plans. In order for you to increase your Zoom Sessions' participant capacity, you need to upgrade from Zoom Sessions 100 to Zoom Sessions 500."

 

I replied with the following:

I do not want to pay $4500 to have 250 people in one session.  This is a one-off session that likely will never happen again.  Typically any of our sessions are for less than 100 people. I do not need an annual subscription.

Is Zoom sessions 500 available on a monthly plan?  Does not seem to be... but can it be for me given my situation? What is the cost to stay on a monthly 100 sessions plan if there are additional people above 100 that join?

 

I am hoping that a literate human with actual hands-on experience would have a solution for me. I am willing to pay per person for attendees over 100, but no one will tell me how much that costs. I have unsuccessfully attempted to get answers through their chatbot, and then I believe the customer support module was also AI. No one seems to understand my request.  I don't want to switch to "Events" or "Webinars" but maybe I have to?  I like the production value features of sessions... 

 

Thank you for your advice!

 


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spam emails

i keep getting webinar registration emails that i never opted in for. How do you stop people from registering you for webinars you didn't sign up for?

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Is there a way to have registration for recorded webinars?

Hello,
I'm looking to track information on who is watching recorded webinars. Does anyone know if I can have a registration for watching recorded webinars? Thanks in advance 🙂

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trying to fit gallery view of 15 participants in webinar along side sharing PP slides presentation

Hello,I have a laptop and a 27inch second monitor. I use my laptop to run zoom for webinars of around 15 participants.I use my second monitor to share slides but when I do it the gallery view overlaps the slides.I have tried to go to 'My Screen' at t... Show more

Hello,

I have a laptop and a 27inch second monitor. I use my laptop to run zoom for webinars of around 15 participants.
I use my second monitor to share slides but when I do it the gallery view overlaps the slides.
I have tried to go to 'My Screen'  at top of my screen 1and play around and yes I can have it in side by side with me next to it, but the slides do not move. I end up going back to 'meeting' at the top of my screen and just have to move my gallery view off the screen if I need to see all of the slide content.
Is there a way I can see the full gallery view of my participants and reduce the size of the slide area so that i can still all of the slides and have them still moving through the presentation?

Hope you can help.

 

 


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