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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

cloud recordings

lumineapp
Newcomer
Newcomer

‎2025-03-24 07:34 PM

I originally had a paid Zoom account, but after my subscription expired, it reverted to a free account. Now that I've resubscribed to a paid plan, I can’t seem to find my cloud recordings. However, my cloud storage shows that it’s already 95% full. How can I locate my cloud recordings and free up storage space?

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colegs
Community Champion | Employee
Community Champion | Employee

‎2025-03-25 08:00 PM

@lumineapp - If your subscription expired less than 30 days ago, go into the Trash folder of your recordings to see if the recordings are there.  If so, you should be able to restore them.  If it has been over 30 days, they would be gone, but I expect that they are taking up the 95% of your space.

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