Hi everyone!

Recently I had a zoom webinar and many registered people could not enter.

I got various "error messages" from different participants.

Some mentioned the host already and another meeting, others they needed a password or a key.

I had disables waiting room and I have checked all outgoing and invitation emails had the SAME zoom link.

One of my participants was early and satrted the meeting 5 minutes early. I hopped on that link, maybe that was wrong? On the other hand, I had others that had no problem joining.

Have you had this before?

What would be the best seetings for me to choose if I want to have as little obstacles as possible for my participants to join?

Thank you kindly

Maurice Jenkens

I have been hosting multiple recurring webinars with Zoom (and an integration with Skilljar) for several months using the Simulive webinar type. Starting last week, my Simulive webinars are no longer working. I use the Zoom webinar link to join the webinar, but when I join the video and audio do not play. It is just a blank screen. The chat features work so I know the screen is not frozen. I had several webinar participants tell me they are also not able to see or hear the webinar. The more I test this issue the more it seems to happen. At this point I'm extremely frustrated that my customers are not able to access these webinars. Support has not be helpful so far - has anyone else experienced this issue and if so how were you able to resolve it? 

After creating poll questions in the survey library, how can I add it in a webinar? Can anyone please share the steps?

Also, can I delete existing poll questions for a specific webinar but retain these questions in the library for further usage? Currently, it looks like if I delete the poll question, it gets delete from the library itself. 

During the webinar, our system encountered a bug wherein it failed to capture the email addresses of the participants. Compounding this issue, several individuals inadvertently joined the webinar as panelists. In an attempt to rectify this, we urgently adjusted their roles to attendees, unintentionally causing them to exit the call. Consequently, the system did not register the email IDs of these participants, creating a data discrepancy.
As a result of this technical glitch, we are now facing challenges in attributing leads and valuable information to the respective attendees. Moreover, the situation was further complicated as multiple participants shared identical names upon joining the webinar.
Given the importance of accurate attendee data for our post-webinar analysis and follow-ups, I kindly request your prompt assistance in addressing this issue. It is critical for us to retrieve and associate the missing email IDs with their respective participants to ensure the integrity of our records and the success of our webinar initiatives.

Hello,

I am contacting you because I get a 400 status response from you API, and I cannot figure out how to fix this issue.

Here is the whole process:

- My application is hosted on my localhost

- With a Zoom One Pro account, I created on the marketplace a Server-to-Server OAuth application (with well-configured scopes)

- Im my application, I am requesting a token from the OAuth application, which works just fine. 

- I then use this token to POST a request to "https://api.zoom.us/v2/users/me/webinars", but get a 400 status code response from your API, with the following payload:

{
    "code": 200,
    "message: "Account does not enabled REST API."
}

Here is how I am performing my test request:

$response = Http::withToken($this->token)->post("https://api.zoom.us/v2/users/me/webinars", [
    'agenda' => Str::uuid(),
    'schedule_for' => '***********',
    'start_time' => now()->addWeek()->format('Y-m-d\TH:i:s\Z')
]);

/**
 * Request's API access token if needed.
 *
 * @return void
 */
private function authenticate(): void
{
    if ($this->token && $this->tokenValidUntil->isFuture()) {
        return;
    }

    $response = Http::asForm()->post('https://zoom.us/oauth/token', [
        'client_id' => config('zoom.client.id'),
        'client_secret' => config('zoom.client.secret'),
        'grant_type' => 'client_credentials',
    ]);

    $this->token = $response->json('access_token');

    $this->tokenValidUntil = now()->addSeconds($response->json('expires_in'));
}

This page (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065026) refers to features that I do not see in my account. There is no "Registration section"...

• In the Registration section, select the Required checkbox.

Yes, I'm using an automatically generated ID. I'm on the free plan. The support page linked above calls out paid plans to have custom questions on the signup form, but implies that free accounts can have a basic registration page.

Comical circular logic...I need registration to make it worth paying for Zoom...but the support chat AI thing can't help and directs me here. To add insult to injury, my brand new MB Air M2 got the 10002 error trying to update the Zoom app...so I had to uninstall/reinstall.

Really bad experience so far with Zoom (which I've used for years, sometimes through a paid account). Hoping I'm missing something obvious but I don't think so.

Googling alternatives to Zoom now...

I've started a weekly group meeting and am wondering how to schedule my survey to pop up at the end of the meeting for participants to fill in... 

It says go to surveys - survey options - edit - select show in the browser when the meeting ends

But this option is not available - I can't find SURVEY OPTIONS to progress any further. Any tips gratefully received! Thanks, Marimba 

How to use survey options

To control how participants receive the survey when the meeting ends:

1. Sign in to the 
2. Click the Meetings tab.
3. Click the name of the meeting you want to edit the survey settings for.
4. Click the Survey tab.
5. Next to Survey Options, click Edit.
6. Select Show in the browser when the meeting ends.
7. Click Save.

To preview how the survey will look to participants, click Preview on the right side of the page.

Hi there Zoom Community,

I'm wondering if anyone has had any experience or luck with using features such as Meeting Summary or Smart Recordings with Zoom Webinars? I am frequently setting up and leading multiple webinars each month for my company, but I don't seem to be having any luck with accessing / implementing some of the AI Companion features inside Zoom webinars (thinking Smart Chapters, Meeting Summary, Meeting Coach, Whiteboard Content Generation, etc.)

Any and all insight and assistance would be appreciated!