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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Zoom Contact Center - Default ClickToCall

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please? Currently, when we click on a number, it opens in Zoom Phone.We are hoping to change it so that when a number is clicked on, it...

Contact center voice input too sensitive?

Does anyone turn on the voice input in the CC flow? Basically "Speak or say 1 for Customer Service"? If we have it turned on, so if the user says 1, it should use that option. How ever it seems that any background noise while the menu options are bei...

RickCH by • Explorer
  • 2092 Views
  • 3 replies
  • 0 likes

Menu While Waiting in Queue

I am trying to create a flow where while the caller is on hold in queue they can be presented with an IVR Menu that allows them to press 1 to leave a voicemail. The flow would be that the caller goes into queue because no agents are available, after ...

tony_c by • Newcomer
  • 941 Views
  • 0 replies
  • 0 likes

International Contact Center

I am trying hard to understand what is available internationally for Zoom Contact Center. This blog post https://blog.zoom.us/introducing-zoom-contact-center/ states CC is now available in the UK/IRL and AUS and NZ in addition to the US/CA. Then this...

How to play variable wave file in Flow Editor?

I want to play dynamic information in Flow Editor (not using TTS).For example, I need to play "Your ticket number is 1234567890". I will pre-recorded the digit prompts. Then, I want to use Flow Editor programming to play the digit prompt according to...

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