Hello. I'm studying about Zoom Contact Center for a project, and we want to create call queues that inform the position of the agent (zoom contact center feature) and a IVR.

My question is: Is it possible to a Zoom Phone IVR to forward a call to a Zoom Contact Center queue? So the queue informs the position of the user.

Hello, 

I have two questions related to the Zoom for SF Lightning Integration and more specifically actions within the OpenCTI Phone Dialer. 

My company is using the Zoom Contact Center product for reference, and I have everything operating correctly and have walked through the Zoom Admin guide for setting up the integration for Salesforce - this post is asking about how we can enhance the behavior of the Phone dialer, if that is possible. 

Use Case 1

We have a use case where if an agent receives an inbound call, and there are multiple contacts and cases with the phone number calling in listed - we have the screen pop set up so that all of these Cases and Contacts will appear in the SF search page - when the agent clicks on any of the matching contact or case records, the Task (i.e. the Engagement, its the info you see when you click the clipboard in the dialer) that is created ultimately at the end of the call lists the last contact and / or case that the agent clicks on - but we want this to happen in realtime as the agent clicks through various contacts and case while they are on the call. I can't attach screenshots but I hope that makes sense. Is something like this possible?

Use Case 2

When agents are on a call, they are able to add notes to an engagement (via the phone dialer clipboard icon) by adding the notes and clicking 'Publish'. Is there a way to automatically add notes to the engagement, or a hot key of some kind, so that the notes can be added without needing to click 'Publish'? Or alternatively if the notes can be added, and when the engagement is wrapped up (by clicking done in the phone dialer), any notes entered can be automatically saved. Is something like this possible?

Aside from differing skill types, what uses are there out there for creating multiple skill categories?  How is everyone else out there using them?  As someone new to ZCC, I've been creating a Skill Category for each queue.  Hoping to hear examples from others how they leverage categories, and how it helps them.  Thanks!  FYI, we are a small outfit with just a few queues under each channel, but looking at potentially growing them, leveraging more skill-based routing. 

Per this article on Contact Center storage - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057885, it states that each CC license has a different "Base Storage Capacity depending on the license type." I cannot find these levels in the support page and the ZVA bot cannot connect me to a live chat agent to ask. Does anyone know what the base levels are for Essentials, Premium, and Elite license types?

ZOOM refuses to respond to contact. Keeps telling me to sign in. That's one way of avoiding customers. The other complaint is the fact that when I create a new meeting under time zones it has been changed from Greenland to America/Nuuk. This is highly offensive. Greenland is NOT a part of the US and we are not going to be a part of the US and if I didn't need zoom I would discontinue my account and boycott you. You have lost favour with me and I am not a happy customer. 

MAGA: Make America Go Away.

Hello Zoom Community,

I am currently using the Zoom SDK integrated into my application to allow users to make calls. Recently, I encountered an issue where a call that was successfully registered in my database does not appear in the Zoom dashboard.

Here’s what I know:

• The call was recorded in my database with its corresponding ID, participants, and event details.

• The events logged in my database

• Despite these events indicating that the call was initiated, recorded, and completed, I cannot find any trace of this call in the Zoom dashboard when filtering by the call ID.

This is particularly confusing because the presence of recording.completed suggests that the call was successfully recorded. However, there is no record of it in the dashboard, and API calls to retrieve details about this meeting do not return any data.

Questions:

1. What could have caused this call to not appear in the Zoom dashboard?

2. Is there a way to retrieve more information about this call, such as its recording or logs, even if it doesn’t appear in the dashboard?

3. Are there specific scenarios where Zoom might not register a call in the dashboard, even if the SDK events indicate it was completed?

Any guidance or insights into this issue would be greatly appreciated. Thank you in advance for your help!

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Where can I find usage limits for different products? I had never really thought of this with unlimited calling, but have come to learn some products, such as Zoom Virtual Agents, come with limits of interactions or even call minutes under 'fair use' limits. Specifically, I am trying to find out if there are any limits on the different contact center licenses or on the Expert Assist licenses either per agent or per account. I would imagine with the full transcription and AI use, there must be something similar to Virtual Agents but cannot find it anywhere. Ironically, the search and bot features can't help me find the answer. Any help would be appreciated!

When I launch the Zoom app on the PC I bought last October, it will be terminated immediately.
The PC has enough specifications and is the latest version of the app. I also tried several Internet environments. I'm having trouble using Zoom on my computer, so please let me know if you know the cause and solution.

<PC>
Mac Book Air 13 (OS 15.2, 16GB memory)

<Application>
Zoom app (latest version for mac)

私が去年10月に購入したPCでZoomアプリを立ち上げると、すぐに強制終了してしまう。
パソコンのスペックは十分あり、最新版のアプリになっている。インターネット環境もいくつか試した。パソコンでZoomが使えないことに困っており、原因と解決策が分かれば教えてほしいです。
※Macのサポートセンターに問い合わせましたが、Zoom側に問い合わせて欲しいと言われました。

＜パソコン＞
Mac Book Air 13（OS 15.2、メモリ 16GB）

＜アプリ＞
Zoomアプリ（mac用最新版）