Is there a way to disable the Callback function from calculating the estimated wait time? If I only have 1 agent in that queue, but they're on break it is playing the Callback request prompt BEFORE any of the greeting or interrupt messages.

I don't want to change the Callback prompt longer than 5 minutes, because when I have long waits I want that to kick in after 5 minutes of holding.

Is there something in my account or something in the flow that I can do script-wise to make it ignore the estimated wait time calculation and just do the 5 minutes like I have set?

Hey I am using an API to delete users, when doing this form the GUI I have the option to delete the user without transfering data.

What is the flag I need to set in the API so that I can also delete a user without transfering data. I tried doing this byt setting transfer_email as an empty variable and also a dummy value but it need to be an already created account.

Hi support,

After creating the entry ID and flow in the contact center management, I copied the script code and injected it into my app.js code like this:

useEffect(() => {
const script = document.createElement('script');

script.src="https://us01ccistatic.zoom.us/us01cci/web-sdk/chat-client.js";
script.async = true;
script.dataset.chatEntryId = "*******************************";
script.dataset.env = "us01";
script.dataset.apikey = "***********************";

document.body.appendChild(script);

return () => {
document.body.removeChild(script);
}
}, []);
However, it shows me an error in the screenshot. Please advise on how to solve this problem. Additionally, I'm encountering another error for the video call. The call is passed to the agent in the application, but upon response, an error is displayed in the screenshot. Here's the relevant code:

// useEffect(() => {
useEffect(() => {
// Create a script element
const script = document.createElement('script');

// Set script attributes
script.setAttribute('data-entry-id', '******************************');
script.setAttribute('data-env', 'us01');
script.setAttribute('data-apikey', '************************');
script.src='https://us01ccistatic.zoom.us/us01cci/web-sdk/video-client.js';

// Append the script to the head of the document
document.head.appendChild(script);

return () => {
// Clean up: Remove the script when the component unmounts
document.head.removeChild(script);
};
}, []);

Best Regards,
firas

We're trying to use fields from Salesforce in our call flows to route calls directly to users or queues.  I cannot seem to find any documentation on how to do this in the call flows even after we have completed out Salesforce integration.  Any idea of where documents might be for this?