Eryk
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Newcomer
since ‎2024-05-23
‎2024-05-24

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Analytics and Reports

2024-05-23 09:29 AM
I manage multiple call queues and trying to find a way to have a dashboard to monitor volumes, wait times, svc level and who is logged in and out for all queues in 1 location. I went to the Zoom Learning Center and the first lesson tells me to open t...