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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Play digits back to customer

Hi,in Zoom contact center flow editor, how do you play digits back? For instance, you use the collectInput widget to collect digits from customer, store digits in a variable, then you want to play the digits back to customer.

Zoom log integration with New relic

Hi All, I am looking for a way to integrate zoom application logs with New relic. I need to send all zoom application logs to New relic application for audit purposeHas anyone done it before or is there a way to do it? i tried to check the documentat...

Routing to Queue help

Hello Community . I'm am a total novice on this. Here is my issue . I am trying to set up a flow . the flow does a business hours check and then either routes to a call queue or plays a message that we are closed. I believe it getting to the queue bu...

Smilch by Newcomer
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LCD - small text

I have a Zoom F3 (V2.00) and, as a new owner, have difficulty reading the small text. Is it possible, after pressing the magnify button, to have a larger text, in the opposite screen area, showing the magnification factor ?For example, press Input 1 ...