Hello.

We have a ZCC for service calls and dispatch.

Occasionally, the manager of a service tech would like to hear the recording of the ZCC call from the customer.

I cannot find a way in the software to share or download a recoding from an event.

I tried a couple of different search terms, but everything seems to documented around meetings and phone.

Has anyone found a way to share a recording (we record audio only) with a manager who has a zoom phone license, but not a ZCC license?

Than you any guidence.

Keith Budurka

We are trying to set up a group number that can receive texts and calls that multiple people can access from their zoom.  I'm struggling to figure out a solution.  I can set up a new user but then that involves signing into the other account and that isn't going to work.  It would be best if it was possible to have a chat or phone show up with its own phone number that multiple people can access.  Any ideas?  

I have restarted my computer and cleared my cookies, refreshes the page multiple times but when I try to go to my contact Requests it says "Loading error, please try again" I have refreshed it multiple times, I receive notifications for the contact Requests, but I cant view them on the app because it will not load, even after I refresh. 

I completed a call and the Wrap up does not give me the survey option and has been stuck in place, not allowing me to go active again. I have restarted the Desktop App multiple times, along with restarting MAC, I also uninstalled and reinstalled the App. Any suggestions?

"Since the start of our journey of researching and comparing the range of products that could best fulfill our current and future contact center needs, we determined that Zoom significantly outshines others in terms of its overall reputation, quality, and customer support. The numerous glowing testimonies by our employees who use Zoom currently go a long way in improving trust and morale due to the faith our team has in Zoom products!     In fact, in addition to fulfilling the requirements of our current contact center environment, Zoom Contact Center offers a number of innovations that could prove useful down the road such as the ability to go from live chat to phone to video and vice versa. Being able to easily transition between the omni-channel options seamlessly for both our clients and employees is going to be huge! We also utilize other Zoom products, allowing for a single point of contact for video, voice, chat, and live chat, helping us streamline our business and reduce the number of dedicated resources needed to support multiple apps and train employees! " - Jason Niranjan, Operations Manager, KGA.                                                                                                                                                                                                                                                                                                                                                                                                                 About KGA: KGA combines proven employee assistance services with the industry’s most innovative on-demand platforms and programs to meet the needs of today’s workforce – and tomorrow’s. Unlike conventional EAPs, they offer comprehensive mental health, work-life, and management services that are fully integrated across a single platform, with live, personal support whenever needed.

Hello, I want to be able to report on how many calls were offered (once) and answered, and how many were long abandoned. I use the above mentioned report and would expect that the difference between those offered and handled would be the abandoned long total but it is not.

There are so many column options in the report that I may not be using the correct ones but  there are discrepancies between the subtracted results and abandoned Long.

In fact for Q2  there were 395 offered and 380 calls answered so I would assume the volume abandoned would be 15 but it is showing 24 so where did those other 9 calls go?

A question also- if a call is both declined and the caller hung up, is it categorised as 1 or the other or can it be both?

Thanks

hey folks i'm deploying a contact center only, no zoom phone. Couple questions:

when doing a zoom phone deployment,  we found we needed 1 zoom phone license per DID. We'll be porting a help desk number to Zoom for this contact center only deployment, do they need this zoom phone license for this contact center only deployment? 

What would be needed to forward after hours calls off net? to a domestic number? customer forward after hour calls to an answering service.