mollyfrench
Listener
since ‎2024-04-11
‎2024-04-11

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Contact Center Queues and Auto Ending Wrap Up Time for Agents

2024-04-11 04:28 PM
Hi, We are having an issue where contact center agents are not putting themselves back into the "Ready" state once their wrap up time is over. I see a setting in the queue:Wrap up Expiration - Auto-close engagements at the end of wrap-up duractionAdd...