I am trying hard to understand what is available internationally for Zoom Contact Center. This blog post https://blog.zoom.us/introducing-zoom-contact-center/ states CC is now available in the UK/IRL and AUS and NZ in addition to the US/CA. Then this site, a link from the prior, https://explore.zoom.us/en/products/contactcenter/features/global-coverage/ states it is available in 30 countries. However, when I try to add numbers in the Contact Center Admin, it doesn't give me any options. How do we go about getting the international contact centers up and running? And does anyone have what the international phone rates will be for say a center in the UK? The rates pages are for calling from the US/CA to the other countries. Thanks!

I want to play dynamic information in Flow Editor (not using TTS).

For example, I need to play "Your ticket number is 1234567890".

I will pre-recorded the digit prompts.

Then, I want to use Flow Editor programming to play the digit prompt according to the ticket number.

We currently switched to Zoom Contact Center.  I used to be able to get queue calls on both my desktop and my android phone Zoom App.  This was very nice, when I couldn't be near my desktop.

Is it still possible to be a part of our company queues, but answer get the calls on my smartphone?

When a call comes in and i have multiple contacts with that number, a search screen pops up showing contacts, cases and other records related to that phone number.

Is it possible to select a contact from that search screen to add it to the call engagement?

How do I do that?

If I can't, what is the point of the search screen?

Thanks,

Steve

I am new to the Salesforce Zoom integration.

Everything is installed and configured but using the Zoom Contact Center (ZCC) is a bit of a challenge.

When I make outbound calls from ZCC, if I use engagement to set the contact and account and enter a comment, when I click "Done" the call generates a task in Salesforce which is good.

When I recieve an inbound call and use engagement to enter the contact, account, and note, The "Dome" button is grayed out and I can't click it. Once the clock on the ended call runs out and engagement closes, no task is created which is a problem.

What am I doing wrong here?

Thanks in advance,

Steve

Using Zoom integration with Zendesk, after completing engagement I get a loading wheel. It does not go away. I have cleared cache and cookies. I'm using Chrome on Mac. Unable to use Safari the integration on Safari does not load correctly. 

Anyone else having this issue?

This picture is from 10mins after clicking complete engagement.

Contact center is not creating tickets in Zendesk if a customer leaves a voicemail. Our agents have to manually create tickets after answering a call. We had this option in dialpad, grasshopper, and ring central. Is this not an available option in Zoom?