Error in Zoom CC Web chat client
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2024-01-03 04:25 PM
I'm new to this, and trying to follow a training guide. I built the flow for a web chat client. I have connected a domain (an extra one I use for testing) to the Zoom account, and verified it. I created the entry point, and then added the entry point to the flow.
I took the java script it created, and embedded it in a simple web page on a web server here on my LAN. Since the domain involved doesn't currently have any machines in it, I just added an entry for the domain to my windows host file and pointed it at the server.
Opened a browser, and there is the chat button. I push the button, and it asks me for my nickname and e mail (I'm assuming it does this by default as this isn't part of my script), and hit submit. The client comes back with the following completely unhelpful error: Failed to login: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences.
I don't understand. The domain is verified. It's listed in the contact center preferences. I don't need a subdomain as I'm just using the main domain. How in the world does one troubleshoot this???
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2024-02-12 02:01 PM
Check your campaign settings. I suspect this is the error. You need to add a string to the campaign section.
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2024-04-25 10:04 AM - edited 2024-04-25 10:04 AM
Hi @CDWcliff, Did you have this resolved? What helped to resolved. I am hitting the same error as mentioned here. Thank you!
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