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Poor documentation - lack of options for mac virtual background

mseguin
Newcomer
Newcomer

‎2024-05-29 09:29 AM

Video interactions initiated via Contact Center to a support agent on a Mac have no options for a virtual background.
While there are numerous references to checking your chipset, whether intel or mac, the line 'Note: Virtual background for Zoom Contact Center is not supported on MacOS... is buried pretty well. Moreover, it does a poor job of defining that it means there are ZERO options for background, including blur and virtual background (alternates between using virtual background to mean all backgrounds, or specifically image/video).
This is a monumental feature failing in my opinion, exacerbated by poor documentation distinguishing the different experience between zoom calls (check your cpu to use backgrounds) and call center (you are out of luck and can never use a background).

 

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