BurgioS
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since ‎2024-04-15
‎2024-04-15

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Ability to use a agent assist saved "reply" when an agent initiates outbound SMS in ZCC

2024-04-15 03:43 PM
Does anyone know if there is a way to allow our agents to use the "saved reply" under the "agent assets" section for outbound SMS engagements? I am specifically referring to when an agent initiates the outbound SMS engagement. Currently, the only way...
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