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Ability to use a agent assist saved "reply" when an agent initiates outbound SMS in ZCC

BurgioS
Newcomer
Newcomer

‎2024-04-15 03:43 PM

Does anyone know if there is a way to allow our agents to use the "saved reply" under the "agent assets" section for outbound SMS engagements? I am specifically referring to when an agent initiates the outbound SMS engagement. Currently, the only way to use the "agent assets"  "saved replies"  is in response to an incoming message. Would be nice to have these available for the agent to start the SMS engagement. 

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