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Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Customers suddenly cannot navigate our auto attendent.

Our system has suddenly stopped responding to customers attempting to navigate our auto attendant. Their button presses are being ignored by the system.This appears to be widespread and we've received complaints from MANY customers across the country...

Cannot sign in

I cannot sign into my Zoom account as it says I am not connected to a network although it was working in the morning but I had repeated problems signing in and later on my account was blocked due to the repeated attempts. I changed my password succes...

virtual background on macbook air

why does not zoom enable virtual background without physical greenscreen on i3 intel in Macbook Air? it's been a year since macbook air with i3 was released.

stanlit by Listener
  • 6 replies

Zoom Phone Powerpoint

Hello Everyone! I'm relatively new to being a Zoom Phone Admin. I am looking for a quick and simple PowerPoint I can show my end-users. Anything can help! Thank you!

Common Area Phone license

Hi If I have 10 users with unlimited US/Canada plan and I want to add a common area phone. Will it be charged a separate license? Another question - how many IP phones I can associate with one user?

Call Queue Polices

We are setting up our first call queue. We want Managers to have the ability to see reports, see the queue they are assigned to only and be able to see who is logged into the queue and be able to log agents out of a the queue if they forgot to do so....

jmanini by Listener
  • 3 replies

Auto-Deleting Recorded Calls with Credit Card Information

To be PCI compliant, a company cannot store call recordings of credit card numbers. Since Zoom has the transcription functionality, I am wondering if it can be put on the roadmap to have AI automatically detect and delete any recordings that include ...

Ry by Listener
  • 1 replies

International SMS

Hi- I was just on the Zoom Phone pricing page Zoom Phone Plans & Pricing | Zoom - Zoom.I noticed that SMS and MMS is only available on US and Canada plans. Is that still true? It isn't available for Global Select plans or for the AUS/NZ license? Than...

JC8338 by Listener
  • 2 replies
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