Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Zoom Phone-Dynamics Integration

I recently enabled the Zoom Phone-Dynamics integration from the App Marketplace. I was able to get it configured and functioning. However, I noticed that the contact lookup feature isn't connecting to any of my contacts in Dynamics (for incoming or o...

joliva by Listener
  • 310 Views
  • 1 replies
  • 0 likes

SMS Text -

Is there anyone out there who can help me? Cannot send or receive texts sms messages. This is a technical issue, as one time someone was able to help me get it going, but then it stopped again and I have tried many things. Is there a technical suppor...

Forwarding old extension

I have an old extension, no longer active in our system, from an old employee that left the company. Turns out people are still reaching out to this employee by selecting this extension, based on some old emails (Signature on old emails has this exte...

bt602 by Listener
  • 315 Views
  • 1 replies
  • 0 likes

Routing after hours phone calls to external numbers

I’m working on our calling tree and having an issue getting one element to work as needed. When a call is placed to the main call queue, that is after business hours, the call is routed to an after-hours auto-receptionist. The AR plays a recording wh...

Zoom Phone Integration with Salesforce

Hello, I had set up a Zoom phone with salesforce but I am facing some issue while I am trying to connect with zoom in the salesforce it is saying users is not zoom phone users or have no calling plan. please contact your account admin but as per my k...

Hill by Listener
  • 516 Views
  • 1 replies
  • 0 likes

Resolved! Silent ringtone option on iPhone app

I have had several requests for a silent ringtone option. Users want to see the call coming in, just not hear it. The other thing is that when they pick up the physical phone, the app will continue to ring which is bothering them. I went into Notific...

DOTC by Listener
  • 631 Views
  • 2 replies
  • 1 likes

Zoom Phone calls

Hello, Is there a way to turn off calls on Zoom desktop app but still receive calls on the Zoom mobile app? Or is there a way to make the zoom desktop app not take precedence when someone calls? For example, I'm typing an email and someone calls. It ...