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Distinquishing between personal voicemails and other voicemails

bdelmar72
Newcomer
Newcomer

‎2023-12-18 08:52 AM

Using Poly Edge and VVX phones. Users are setup with their own voicemail box and also have access to a Call Queue voicemail. When they go in to their mailbox to listen to messages, there is nothing that says if the message was left in a users voicemail box or a call queue mailbox. If using the Desktop or Mobile app it says what mailbox the message was in. I know we can turn on voicemail to email notification that will show them as well. But some users still like using the physical phone.

 

Anyone experience this or find a solution?

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