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Adding a ring before IVR

Is it possible to add a single ring when someone before it goes to IVR/Auto Receptionist? Thanks!

Voicemail Automatically Deletes

In the desktop Zoom client, my voicemails have recently starting automatically deleting without even playing when I click the play button. Any advice would be welcome.

Resolved! New SMS Campaign

Hi, I submitted an SMS campaign request, which has been pending for over 15 days. Why would it be pending this long, and how can I help it along?

Majority of our users are in the USA.One of our Zoom Phone Users is in Philippines, Is there anything i can do to change user's region on his account to improve call quality? Or Zoom Phone adjusts it automatically based on where the app is used from?

Ease of use - updating a personal voice mail greeting

The process of using Zoom.us to update a personal voice mail greeting feels unnecessarily cumbersome. Once logged in to the site the user has to remember if they are supposed to update Greeting & Menu: Connect to operator or leave voicemail or are th...

Resolved! You don't have a direct number. You cannot start a new conversation

Having a rough time with the transition to Zoom phone. A big part of my business need is SMS. I don't need to mass message, but did the 10DLC process anyway. When I attempt to send SMS, I get the message "You don't have a direct number. You cannot st...

Desktop Text Messaging - Message Could Not Send

We are experiencing some inconsistencies with text messages going through on the desktop. The user will not be notified that the message did not go through. It simply will not send and will leave the recipient not responded to. Has anyone else had th...

A series of shortfalls: Paging, Call Queues, Ring Tones, Greeting

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior. I am very surprised to find that Zoom is missing the most basic of things for the phone functions. Paging - we have Polycom VVX 350 desk phones. The Keys & But...

Any 2024 updates for turning off calls on Zoom iOS?

I use Zoom Desktop and Zoom iOS, however, I do not want to receive calls through Zoom iOS as I take all calls through Zoom Desktop, and only use iOS for chat when I'm away from my desk. Is there any way to turn off the calling feature on Zoom iOS tha...

Using Camera on Cisco 8865

Is it possible to use the camera with Zoom on a Cisco 8865. Also, I'm looking for guidance on how to get the most out of it as it relates to Zoom Phone. Any information you can send my way would be greatly appreciated. TIA

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Adding a ring before IVR

Voicemail Automatically Deletes

Resolved! New SMS Campaign

Zoom Phone User Region

Ease of use - updating a personal voice mail greeting

Resolved! You don't have a direct number. You cannot start a new conversation

Desktop Text Messaging - Message Could Not Send

A series of shortfalls: Paging, Call Queues, Ring Tones, Greeting

Any 2024 updates for turning off calls on Zoom iOS?

Using Camera on Cisco 8865

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Introducing Zoom Workplace

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What is the Zoom Phone System?

Resolved! New SMS Campaign

Resolved! You don't have a direct number. You cannot start a new conversation

Community Champion Program