Phone BLF key on zoom workplace

[zoom908]

Hi,

We have BLF keys on our Poly phones but they are not showing up on the workplace windows or phone app. We are only able to see the parked lines. How do we display the blf keys so users can call each other and see their line status.

[Eliot · Accepted solution]

hi @zoom908 

BLF is only for desk phones.

the closest equivalent to BLF is Zoom presence which tracks the presence of users accross Zoom services.  You can see user presence on Zoom Workplace contacts.  You can look at company contacts for all Zoom users on your account and star contacts you want to monitor presence for.  The starred contact appear at the top of the contacts.  You can click a contact to dial the contact.  This screen print shows user Desk 2 is on a call.

Setting your presence status

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot