About cjk03b

cjk03b · 2024-10-07 07:15 AM

We have been looking at the Zoom Phone system QOS to determine why some clients are reporting poor sound quality occurring 1-2 times per week. To be more specific, callers are reporting that our user sounded distorted or echo-ey while we heard clearl...

cjk03b · 2024-10-14 08:29 AM

I was working off the assumption that the bandwidth was pre-codec, not post, and that the ~12Kbps may be related to the poor sound quality. What I am trying to figure out is why we have unsuccessful calls where clients get no connection or where they...

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