Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Phone Set up

I am having issues setting up my phone number for my small business. I get to where they what you to plug in an emergency address. I complete all the steps but once I try to submit it, it will give me an error message every time. Please help

Queue Calls stopped ringing phones

We have used call queues to route incoming calls successfully for months. Two months ago I made some small changes to the setup, and tested it, and it worked. We were running fine for about 6 weeks. About 2 weeks ago team members reported not getting...

jkeith by Listener
  • 273 Views
  • 2 replies
  • 0 likes

Record/Update Greeting for Share Line Group Lines

I am setting up a shared line group for a few users which will ring and go to voicemail. Accessing the voicemail is easy for the users but I am not finding a way for users to record or upgrade the greeting for this line. The admin of the system can d...

Phone Answering Schedule

We have a group of individuals assigned to answer incoming calls. They are currently all added to a Call Queue to ring sequentially. I would like to set up a schedule where each person takes a set of hours each day. Any recommendations to set this up...

Skehres by Listener
  • 133 Views
  • 1 replies
  • 0 likes

Searching SMS Messages & Call Log

Good afternoon, My company just recently switched from RingCentral to Zoom for our corporate phone lines. Currently, we cannot find a way to search SMS messages or search our Call Log. This is detrimental to our job at Customer Service when dealing w...

Resolved! Enhance Hubspot Integration

Hi guys,So it's already good that it is possible to call people from Hubspot with Zoom phone. What would make it really great:Being able to see who is calling you (inbound) by looking up the number in HubspotBeing able to search for a contact by his ...

Bug: all phones listed as EOL

All our phones are VVX 501 phones, which are estimated to be EOL in Q1 2026 On the admin portal at https://zoom.us/pbx/page/telephone/phonesDevices, all these are listed as End of life (they're not, for another 3+ years):

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semenko by Listener
  • 199 Views
  • 2 replies
  • 0 likes

Zoom Phone call monitoring

We are having issues with call monitoring. The monitor is set up to monitor users (not the call queue). He is only able to listen in on inbound calls but unable to tap into outbound calls. Anyone else have this issue and solved it?

Group call scheduled invitation times?

We have 10 people scattered accross a about 20 acres that we are trying to find a way to schedule a 10am phone call, that instead of them needing to remember to call into that at 10am it just calls all 10 of us so we can connect for a quick morning m...

eseb37 by Listener
  • 167 Views
  • 1 replies
  • 0 likes

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