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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Phone calls and voicemails not registering

I've set up my new business phone number and voicemail. I called the number using another phone and heard the greeting and left a voicemail. Went to check it on both the phone app and the desktop app, but no phone call was listed nor was there any vo...

Pod1 by • Listener
  • 419 Views
  • 1 replies
  • 0 likes

SMS Group Chat Issue

Hello, A couple of our users a experiencing issues when messaging clients in group chats. I got first reports of this on 12/13/23 Scenario:- Employee 1 creates a chat with employee 2 and 1 client.- Employee 1 can see responses from the client in the ...

ITGuy by • Listener
  • 656 Views
  • 3 replies
  • 1 likes

SMS Short Codes

Does anyone have a timeline of when SMS Short Codes will be supported. We ported our numbers in and all two factor authentication texts aren't being delivered. This is an integral part of authentication on the web and if you advertise SMS on your pla...

revchris by • Listener
  • 3687 Views
  • 9 replies
  • 0 likes

Testing a phone prior to signing up?

Hello I have a Yealink T41P which is listed as certified hardware, however there is a caveat in the Yealink notes section which states that ZTP is allowed only once on this model post it's EOL date in June 2020. The assisted provising guide appears t...

nickccc by • Listener
  • 381 Views
  • 1 replies
  • 0 likes

Zoom Integration with ServiceNow Issues

Hello Everyone,I am just looking for some simple guidance, I am integrating Zoom with ServiceNow and Have done many Zoom-Snow integrations before, but this one has me a bit perplexed.I can’t update certain fields, I have tried near everything in thes...

Zoom Phone PWA outbound call drops immediately

I'm trying to get our company set up with the Zoom PWA on Chromebooks to use with Zoom Phone. The Zoom Phone icon is showing up correctly on the PWA, and I can receive inbound calls no problem. The issue is when I try to make outbound phone calls - t...

Desktop Rings but Mobile App does not

Should my desktop and mobile app not both ring simultaneously? If I walk away from my desk, I would like to still receive phone calls on my mobile app. I heard my computer ringing in the distance, opened the mobile app, and couldn't see any incoming ...

certification

Hello All,Do we have any type certification exam available in zoom?specially for zoom phone system and contact centre.

VKS by • Listener
  • 397 Views
  • 2 replies
  • 0 likes

Add External Phone Numbers to Call Queues

We have a few Deaf employees using Sorenson VRS computer-based apps to communicate with hearing customers. Sign Language interpreters are provided by Sorenson VRS to our Deaf employees in order for them to provide support to these hearing customers. ...

DougSam by • Listener
  • 1552 Views
  • 11 replies
  • 0 likes

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