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Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Transcription of Phone Calls

I can get transcriptions of voicemails left for me but I cannot fathom how to get transcriptions of the occasional ad-hoc recorded phone call: So I go to account settings:Checking under both the "Recording" and "Zoom Phone" tabs I can find no way to ...

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Zoom Won't Recognize Passcode on Smart Phone

Every once in a while, Zoom won't recognize the passcode I have entered. I have entered it correctly, but it's almost like Zoom isn't recognizing keystrokes. It happens often using a smart phone and to many people in my organization. I tried it momen...

Zoom Phone Reporting

I am trying to give my managers (non-owner or admin users) access to Zoom Phone reporting. I have purchased the Powerpack license and applied it to a non-admin user and they can still not see any reporting. How can I give non-admin users access to th...

JLRapp by Listener
  • 4 replies

Poly VVX display name and number

We are migrating a customer from Skype to Zoom phone they have several models of Poly VVX phones and they are questioning what appears on the display.While on Skype they USed to have the line with the date on the upper right corner showing the extens...

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проблеми з мікрофоном

Доброго дня, я скачую різні версії зум, але мікрофон всеодно не працює без навушників. Як можна виправити цю проблему?

k5 by Listener
  • 1 replies

Resolved! zoom phone user license

I've struggled a bit with the concept of a licensed user. We are a small business and only use zoom phone, we don't use meetings. We have incoming / outgoing phone numbers, call queues, Auto receptionist and voicemail. QUESTIONWhat would happen if I ...

Resolved! Zoom contacts on Polycom phone

Here is what I am trying to accomplish. Sync Zoom subscribers to the Corporate directory on the VVX 250’s and the VVX450 with the VVX EM350.I would like for the receptionist with the VVX EM350 to be able to click one of the 30 buttons to ring a phone...

ZDM Phone Appliance Issues (Polycom CCX)

Let me start out saying that we are a new customer of Zoom from Cisco. The Zoom appliance rocks but we have some crazy issues with lag and settings that we never had with Cisco WebEx Calling. We have been told to update Polycom firmware, we were told...

Resolved! Hashed Owner Extension Numbers in CallLog

Seeing hashed owner extension numbers in CallLog. Which type of calls result in hashed or blank owner extension number values? Planned on using the field as a key lookup against client HR file for assignments, but not seeing consistent extension numb...

kalel by Listener
  • 2 replies