Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! automatically delete voicemail after forwarding to email

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) s...

Allow call control from client defect

We have started testing this feature which was recently introduced in the zoom client.Using desk phone call control – Zoom Support When users enable this feature, and then take their laptop home the phone they are 'controlling' is not reachable unles...

Restrict Common area phone from making external calls

I have a lobby phone (common area) that i dont want customers to be able to make external calls with. Is there a way to restrict a phone from making calls to external numbers? I have tried the block external numbers but that only seems to work for in...

UT-tech by Listener
  • 7 replies

Early Close

I have my hours set up for the Auto Receptionist which works great. During open hours the calls go to a call queue that rings several phones which works. After hours go to the After hours receptionist and works great.My question, is there a way if th...

UT-tech by Listener
  • 2 replies

Do you have to use a Desk Phone for Common Area Phone?

Hi! I am currently attempting to set up Zoom Phone for multiple users under one office. They have a circulation desk, and would like any person assigned to the desk to be able to answer. I know common area phones are used for this matter. But wanted ...

OE_Tech by Listener
  • 3 replies

Our caller ID is coming up as SPAM on other phones?

We have been noticing a lot of customers saying that we are coming up as SPAM when we call out. We do not see this in our internal calls but somehow it is happening on all out-going calls. This is a very bad deterrent for business.Any suggestions? Th...

Resolved! Using Zoom Phones within Outlook Desktop Application

If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it? It automatically wants to use Teams Voice but how do I get it to choose Zoom? It seems that the only option for the Out...

Grandstream Provisioning Failure

I am having a provisioning failure with our Grandstream 2604p. Firmware is which show approved by zoom and provided by grandstream. I have tried the https url as well as the http url in the configuration guide. My DHCP is et to no and none, ...

Incoming calls "grab the mouse"

As much as we love our system, EVERYONE complains about how disruptive incoming phone calls are when the user is working on their computer. Is there a setting we can use to turn this off? It's not sensible that a desktop app would do something like t...

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