About DougSam

DougSam · 2023-12-13 10:46 AM

We have a few Deaf employees using Sorenson VRS computer-based apps to communicate with hearing customers. Sign Language interpreters are provided by Sorenson VRS to our Deaf employees in order for them to provide support to these hearing customers. ...

DougSam · 2024-01-05 12:16 AM

Ah ha! I now see where call handling is handled! Thank you for the screen capture. Have you tried reaching out to tech support at Sorenson VRS or Zoom technical support to see if there's anything they can do about this? Pressing 1 and not getting the...

DougSam · 2024-01-04 05:00 PM

Daniel- I don't see "Call Handling" in the Settings of my profile. As test, I added my Sorenson VP number assigned to me by Sorenson as my phone number in my profile. I tried to add it to the first call queue. It was rejected- says "Extension xxx req...

DougSam · 2024-01-04 02:54 PM

Daniel- How have you been able to add the external Sorenson VP number to the call queue?

DougSam · 2024-01-04 02:53 PM

Hi Budak- Regarding solution #1, I couldn't locate the Partner CC section. Your path appears to differ from what I saw. This is what I see: Admin -> Account Management -> Account Settings -> Zoom Phone and then this is where I'm supposed to search fo...

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Add External Phone Numbers to Call Queues

Re: Add External Phone Numbers to Call Queues

Re: Add External Phone Numbers to Call Queues

Re: Add External Phone Numbers to Call Queues

Re: Add External Phone Numbers to Call Queues

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

Business Services

User Statistics

User Activity

Add External Phone Numbers to Call Queues

Re: Add External Phone Numbers to Call Queues

Re: Add External Phone Numbers to Call Queues

Re: Add External Phone Numbers to Call Queues

Re: Add External Phone Numbers to Call Queues