Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Internet Outage

Our organization is new to Zoom Phone, I'm amending my disaster recovery plan for the organization. What happens to our phone system if the internet in our local area is down?

KB for Routing Rules and Number pattern.

Hi Team, Can someone share the KB for Routing Rules and Number pattern in zoom phone. I need to understand the routing rule, Number Pattern and meaning of Translation in this section. Can someone brief me and few scenarios as exact match or approxima...

Retention period for call recording files

The storage period for call recording files is indefinite, but is there a possibility that this will change in the future?Is there an SLA that commits call recording files to be stored indefinitely?I am afraid that there is a danger of change due to ...

2 Voicemail emails received

I seem to be receiving 2 emails for the same voicemail left. With 50 numbers in the call queue and each of them receiving 2 emails for every voicemail left, it can start clogging up the inbox. Does anyone know how to stop 2 emails coming through. I a...

Billing 1st month

Hello.I do have an issue with my billing in the 1st month: I would like to know how the billing for this 1st month is, as the service was not active until the 18th and my number was ordered on the 16th or the 17th (January) and I was charged on the 5...

mig1 by Listener
  • 1 replies

SSO Migration From Google to O365

We have a customer that just migrated all services from Google to Office 365. They are currently using Google as their SSO. What's the best least impactful way to convert them to SSO for O365?

Call Forward to a 3digit number

Hi,I am trying to Forward calls to external number when the call is not answered. I want this number to be a 3digits number (I want actually to send the call to the SBC and from then route the call to another analog phone inside the company) .The pro...

Alex_z by Listener | Zoom Partner
  • 3 replies