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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Cannot access phone number features

kovictor
Newcomer
Newcomer

Hi, I cannot use phone number functionalities even though I have an account. Can you help with this?

2 REPLIES 2

yumi420
Newcomer
Newcomer

same

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi kovictor,

 

what zoom phone functionalities are you referring to?

 

what zoom phone calling plan do you have?

https://zoom.us/pricing/zoom-phone

 

please also see the guide for getting started with zoom phone.

https://support.zoom.com/hc/en/getting-started-with-phone?id=zoom_phone_guide

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot