Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Incoming calls "grab the mouse"

As much as we love our system, EVERYONE complains about how disruptive incoming phone calls are when the user is working on their computer. Is there a setting we can use to turn this off? It's not sensible that a desktop app would do something like t...

Skip Calls When Away

Is there a way to have queue calls skip a user if a user is away from their desk for a set period of time using the desktop Zoom app? When employees take a break or are just absent/sick with no notice, its hard to remember and cumbersome for an admin...

Call disposition (results)

When looking at analytics of the calls. Is there a list of what the dispositions mean? I can figure most, but what is the difference between call cancelled and call denied?

Cell phone porting to Zoom from Verizon

Hi All,I currently have Verizon cell service. I need to be able to record calls and it seems like Zoom might be a good option. BUT, I want to keep my phone numbers so I don't have to train clients on a new number, buy new business cards, etc. Who has...

dkwdkw by Listener
  • 3 replies

Phantom missed call, constantly reappearing?

Hello All! Has anyone else been getting a recurring missed call badge in the Phone -> History section that, when cleared, comes back? I have several users in my company who have a missed call badge showing up and then reappearing seconds or minutes l...

Zoom Phone SMS URI Scheme

Is there a way I can go to an SMS conversation using deeplinking for Zoom desktop app? I would like to click a link on my CRM and take me to the SMS conversation.

Mansel by Listener
  • 0 replies