Grabaciones automáticas en Zoom Phone

Hola @AdrianPatiño 

¿Está buscando las grabaciones a Personal > Teléfono > Grabación del portal web de Zoom? https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/recordings?page_number=1&page_size=15&from=2023-2-17&to=2023-2-23

Si es así, podría adjuntar una captura de pantalla de la configuración de la sección Política en Admin > Administración del Sistema Telefónico > Usuarios y Salas para su cuenta de usuario, por favor.

https://zoom.us/pbx/page/telephone/phoneUsers#/users/phone-users/assigned?page_number=1&page_size=15

Gracias.

Hello, 

Responding in English. 

https://support.zoom.us/hc/en-us/articles/360021336671

By default, only admins can access your automatic recordings. If you don't see your automatic recordings, ask your admin to grant you access.

If you want your admin to grant users access to Automatic call recordings, follow this link

https://support.zoom.us/hc/en-us/articles/360038521091

How to share call recordings

Note: You can use Zoom Phone role management to allow other phone users to grant access to call recordings.

Phone user

You can share all call recordings that belong to a phone user and control whether that phone user can download or delete recordings.

Note: Phone users can only access shared call recordings using the Zoom web portal.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the name of the phone user.
4. Click the Policy tab.
5. Scroll down to the Automatic Call Recording or Ad Hoc Call Recording setting.
6. Click Access Manage Member List.
7. In the User tab, click Add User, then specify the following:
   • Access: Enter the name or extension of the phone user you want to share recordings with.
   • Able to: Click the check boxes to specify if the phone user can download or delete recordings. The permission to access call recordings is granted by default.
     Note: If a phone user is allowed to delete a recording, deleted recordings are deleted for all phone users including the owner of the recording.
8. Click Save.
9. (Optional) Click the Admin tab to display the admin that have access.

Hope that helps

Asi es, están activadas las grabaciones automáticas, se escucha el mensaje de grabación al hacer la llamada, pero al ingresar al panel no aparece el archivo de grabación, se pueden ver otras grabaciones, pero solamente las que son grabadas manualmente, el administrador tiene todos los permisos para ver y editar.