Zoom Recording Glitch and Technical Support

[rseline]

Zoom recording settings are failing over and over again - with the most serious occurring yesterday. A one hour session recorded with a senior US government official for distribution and an announcement is "corrupted" and cannot be located. We have evidence it was recorded by not just observing the prompt and hearing it for the start and finish of the recording, but with the addition of the linked app - READ AI - showing a recording and a transcript accordingly. However READ AI is not allowing us to access our own information without paying an additional fee. 

In turn, Zoom Technical Assistance has sent us 6 different emails with 3 different tickets, from 5 different Zoom employees - and the latest being an email saying our ticket has been "closed". 

With apologies for this bold statement but what the F is going on with Zoom and its engineering-technical situation? We have been on 10 recorded work sessions over the past month - some on our account, some on others - and anywhere from 45-60 minutes into the sessions, Zoom recording just shuts itself off. 

Anyone in the community much less Zoom leadership care to address this urgently and appropriately?