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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Are you ready to Connect and Learn?

Hello Everyone, We’re excited to have you in the Zoom Education Community! Whether you’re a seasoned teacher, principal, administrator, or a life-long-learner simply exploring, just know that everybody belongs in our Zoom community! Explore, engage, ... Show more

Hello Everyone,

 

We’re excited to have you in the Zoom Education Community! Whether you’re a seasoned teacher, principal, administrator, or a life-long-learner simply exploring, just know that everybody belongs in our Zoom community!

 

 

  1. Explore, engage, and enjoy! Do not hesitate to ask questions and start new conversations. We have a treasure trove of knowledge in this community! Take a look around, you might see some familiar faces and make some new connections. 
  2. Join the conversation! Reply to this post with a response to my question: What are you still curious about for the fall?
  3. Explore our product channels, marketplace, and community help center for extensive self-help solutions. 
  4. Know this... Zoom for Education is a fluid site offering tips, tutorials, and solutions for your room, spaces and campus.  Part of this beta stage includes gaining feedback from community members like you on how things are going and how to improve the Zoom community experience. 

Visit our Connected Classroom for Hybrid Learning Spaces for information, inspiration and ways Zoom can assist in making your transition to a hybrid learning environment successful.

        5. Lastly, ask me any questions, If I do not have an answer for you, I will get one! We are all lifelong learners, stay                       curious, and experiment. 

 

About Me (My Bio)

As the Global Education Solutions Lead for Zoom Video Communications, Pat LaMorte leverages his extensive education and communications background to guide the company towards supporting the future of education. As the former President/CEO of one of Florida’s Catholic High Schools, Pat immersed himself in educational technology, Curriculum alignment across grade-levels, school finance, Technology Enabled Active Learning Labs. Pat earned an Ed-Leadership certification from Kean University and implemented his unique knowledge to serve more significant academic outcomes for his students.

 

During Pat’s tenure at Zoom, he has been instrumental in helping thousands of schools navigate the transition to virtual and hybrid learning. He is considered a thought leader and is a sought out public speaker for many of the largest education-focused events in the nation. Pat’s passion for improving equitable access to education by enhancing technology to engage, inspire and elevate student achievement serves as the cornerstone to his success.

 

 


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Enabling the Children's Education Status setting

I am the owner and administrator of our ZOOM account.I am trying to turn on the Children's Education Status for all three age ranges listed.Whenever I go to save, I receive the following message: Invalid input parameter: orgRole Any suggestions?Thank... Show more

I am the owner and administrator of our ZOOM account.

I am trying to turn on the Children's Education Status for all three age ranges listed.

Whenever I go to save, I receive the following message:

 

Invalid input parameter: orgRole

 

Any suggestions?

Thanks


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XuanThuan

I want to sign up for a school zoom account but I don't know how. I have a valid school email and signed up for a zoom account but it's still limited to 40p. I don't know if Zoom has a free version for education and I don't know how to upgrade my acc Show more

I want to sign up for a school zoom account but I don't know how. I have a valid school email and signed up for a zoom account but it's still limited to 40p. I don't know if Zoom has a free version for education and I don't know how to upgrade my acc


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Zoom Academy Recordings

Hi, my name is Diana. I was wondering when the recordings for the Zoom Academy will be available? I would like to share them with my colleagues. 

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FYI: Important Message to all K12 School Accounts: Children’s Education Status setting

Hello all, I am posting this here as an FYI for all Higher Education customers. This may or may not affect you depending on whether you serve students under the age of 18. If you believe you do, especially if you offer enrichment camps etc, you may w... Show more

Hello all, 

I am posting this here as an FYI for all Higher Education customers. This may or may not affect you depending on whether you serve students under the age of 18. If you believe you do, especially if you offer enrichment camps etc, you may want to read the communication.  If you do not, then you can ignore this post. 

Here is the link to the communication. https://community.zoom.com/t5/Primary-and-Secondary/Important-Message-to-all-K12-School-Accounts-Children-s/m-p/11119/highlight/true#M131

 

We take privacy seriously at Zoom and this change is a part of our commitment to continuously enhance the privacy of our platform. If you have any questions or concerns, please feel free to reach out to your CSM for assistance, or refer to our help article or reach out to our Support Team. Thank you for choosing Zoom.


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Tôi có thể khởi tạo thêm tài khoản giáo dục được không.

Tôi có thể khởi tạo thêm tài khoản giáo dục được không.

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Healthcare at Zoomtopia '21 - That's a wrap!

 This year's #zoomtopia gave us all the feels! If you were able to join, we hope you walked away with valuable insights around how other healthcare organizations are using the entire Zoom platform to explore what’s possible in healthcare......and ... Show more

💫 This year's #zoomtopia gave us all the feels! 💫

If you were able to join, we hope you walked away with valuable insights around how other healthcare organizations are using the entire Zoom platform to explore what’s possible in healthcare...🔮

...and if you missed out, the on demand content library will be live Monday September 20th on https://zoomtopia.com/🎉

In our Healthcare Keynote: "Zoom's vision for Healthcare", we shared how a consumer driven market along with progressive healthcare systems will increase the use of virtual care delivery models  and we see Zoom at the center. See how in our new healthcare video: https://www.youtube.com/watch?v=9aDvgfviBag

 

Can't wait to bring you more innovation and customer stories in 2022!


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Accessing links in a PowerPoint

I recently switched from an HP laptop to an Airbook Mac Pro. I embedded links to videos and games in my PowerPoints. How do I access them? With the HP ,I use to open all the links before class and then choose them from the “share screen” . That doesn... Show more

I recently switched from an HP laptop to an Airbook Mac Pro. I embedded links to videos and games in my PowerPoints. How do I access them? With the HP ,I use to open all the links before class and then choose them from the “share screen” . That doesn’t seem to work with the Airbook

thanks for any help you can offer 


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Background music in class

I present a quiz to students through PPT.
I'd like to give them some background music while they're taking the quiz.
Tell me how to apply background music in ZOOM.

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Zoom for Education

Two questions:1. Is there a definitive way to tell if my school district Zoom account has the 40 minute restriction removed? The website states that I should see a banner indicating that the 40 minute limit is no longer in place. However, I do not se... Show more

Two questions:

1. Is there a definitive way to tell if my school district Zoom account has the 40 minute restriction removed? The website states that I should see a banner indicating that the 40 minute limit is no longer in place. However, I do not see that in my account. Is there another way to tell? Maybe a setting that is there by default?

2. Once a colleague signs up for a Zoom account, do they automatically get the time restriction lifted if they have signed up using our school district email account?


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