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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Healthcare at Zoomtopia '21 - That's a wrap!

 This year's #zoomtopia gave us all the feels! If you were able to join, we hope you walked away with valuable insights around how other healthcare organizations are using the entire Zoom platform to explore what’s possible in healthcare......and ... Show more

💫 This year's #zoomtopia gave us all the feels! 💫

If you were able to join, we hope you walked away with valuable insights around how other healthcare organizations are using the entire Zoom platform to explore what’s possible in healthcare...🔮

...and if you missed out, the on demand content library will be live Monday September 20th on https://zoomtopia.com/🎉

In our Healthcare Keynote: "Zoom's vision for Healthcare", we shared how a consumer driven market along with progressive healthcare systems will increase the use of virtual care delivery models  and we see Zoom at the center. See how in our new healthcare video: https://www.youtube.com/watch?v=9aDvgfviBag

 

Can't wait to bring you more innovation and customer stories in 2022!


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Accessing links in a PowerPoint

I recently switched from an HP laptop to an Airbook Mac Pro. I embedded links to videos and games in my PowerPoints. How do I access them? With the HP ,I use to open all the links before class and then choose them from the “share screen” . That doesn... Show more

I recently switched from an HP laptop to an Airbook Mac Pro. I embedded links to videos and games in my PowerPoints. How do I access them? With the HP ,I use to open all the links before class and then choose them from the “share screen” . That doesn’t seem to work with the Airbook

thanks for any help you can offer 


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Background music in class

I present a quiz to students through PPT.
I'd like to give them some background music while they're taking the quiz.
Tell me how to apply background music in ZOOM.

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Zoom for Education

Two questions:1. Is there a definitive way to tell if my school district Zoom account has the 40 minute restriction removed? The website states that I should see a banner indicating that the 40 minute limit is no longer in place. However, I do not se... Show more

Two questions:

1. Is there a definitive way to tell if my school district Zoom account has the 40 minute restriction removed? The website states that I should see a banner indicating that the 40 minute limit is no longer in place. However, I do not see that in my account. Is there another way to tell? Maybe a setting that is there by default?

2. Once a colleague signs up for a Zoom account, do they automatically get the time restriction lifted if they have signed up using our school district email account?


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Feel free to Ask any Questions regrading Online Classes in Zoom

You can Ask any question regarding any issues of taking online classes

Keep up with new features?

What's the best/easiest way to keep current with new Zoom features? How do we come to know what we don't know it (or third parties) can do?

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Zoom Interpretation Tools - Yes Please!

Quickie - MIT reaches out and says, "We want to host webinar sessions that matches our on-site specialists with noted Bio-Engineers from a partnering group, and make seminars and events accessible to learners from multiple countries. We have interpre... Show more

Quickie - 

MIT reaches out and says, "We want to host webinar sessions that matches our on-site specialists with noted Bio-Engineers from a partnering group, and make seminars and events accessible to learners from multiple countries. We have interpreters ready to support." Enter - Zoom w/ Interpretation tools enabled. Yay! Here was just one of the language instructional slides we had scrolling in a loop across multiple languages as learners from Brazil, Portugal, South Korea, Japan, Chile, Sweden, Germany, etc...logged in. So great!


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error code 1001

hi. I recently starting teaching for a community college. When I went in to use zoom, it gave me an error code 1001. I think it might have something to do with having 2 other accounts, one with another university and one with yahoo. How do i fix this... Show more

hi. I recently starting teaching for a community college. When I went in to use zoom, it gave me an error code 1001. I think it might have something to do with having 2 other accounts, one with another university and one with yahoo. How do i fix this. I am becoming frustrated.


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Ways To Create Positive Work Culture At Your Workplace

The work of employees depends a lot on the environment in which they are working. A positive environment not only improves teamwork, productivity, reduces stress but also enhances the retention of the workforce. Job satisfaction, collaboration, and w... Show more

The work of employees depends a lot on the environment in which they are working. A positive environment not only improves teamwork, productivity, reduces stress but also enhances the retention of the workforce. Job satisfaction, collaboration, and work performance are all enhanced.

 

Some ways to build a positive environment are-

 

  • The material environment also plays a crucial role in determining the work culture of the company. Natural lighting, comfortable furniture such as an Adjustable Computer Desk, and open room prevent feeling claustrophobic and reduce tension resulting in a positive environment.

 

  • Reward and Recognition. Employees need to feel valued at work, and they need to know that their contributions are adding meaning to the business overall. It is important to motivate your employees by recognizing them for their work. Bring in a positive work culture where talented employees are appreciated in the right manner.

 

  • Other things also matter, like having some recreational activities or having a canteen with good food, They indirectly affect the performance and help in enhancing the work culture.

 

  • Look for opportunities to help colleagues. Don’t wait to be asked. Don’t need to get credit. Have people’s backs. Offer your help. Instead of judging others’ weaknesses, help to cover them.

 

  • Give feedback at every opportunity. Be specific. Speak about behaviors and the results of those behaviors. “When you’ve prepared for a presentation that well, May, we make a great impression on our clients. Thanks.”

 

Give tons of congratulatory feedback, so that when you’re giving critical feedback, it’s contextualized for maximum ease of acceptance.

 

  • Practice impeccable relationship maintenance. Sometimes we chafe one another. It’s a thing that happens. If someone puts a burr under your saddle, don’t leave it there. Address it. Assume positive intent, and bring it up gently. If you’re concerned you’ve put a burr under someone else’s saddle, don’t leave it there. Go and address it. Every time. A brief chafe is no big deal. A burr under the saddle for an extended period can create a festering wound.

 

Building a positive work culture starts with trust. Each side must trust the other. That means that no issue is unimportant and that the boss always has your back. Sharing information builds trust. Even negative information can have a positive impact if presented in a way that tries to turn the negative into a positive by inviting solutions.

 

Too many times, management will issue an edict and most people feel powerless. If this happens too many times, you can start losing good employees. An occasional thanks for a great job helps a lot. You can make it a thank you note or even a balloon. Make this a part of every meeting, a 10 minute period for good news, personal or company-related. That releases good chemicals for the brain and puts everyone in a receptive mood.

 

 

 

 

 

 

 

 

 

 

 


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training multicast

We are attempting to run a training course. We want to:Broadcast trainers (my) screen.We want to see the delegates screen (shared) in a quad view (4 attendees) as well as their faces/cameras to see what they are clicking on and how they are progressi... Show more

We are attempting to run a training course. We want to:

  • Broadcast trainers (my) screen.
  • We want to see the delegates screen (shared) in a quad view (4 attendees) as well as their faces/cameras to see what they are clicking on and how they are progressing. (Have figured out how to switch between screens being broadcast but want to put all monitors up on one large screen)
    How can we achieve this with Zoom?


We purchased "rooms" as we thought it supported this functionality; did we buy the correct product?
I have set up a "training" room and attempting to make it "online" but we are stuck "offline".

If this is not the right product; please suggest the best way to achieve the above? Is it even possible iwth zoom?

 


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