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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Zoom for Education for a language school

Hi,We are a private language school and would like to upgrade our plan to Zoom for Education. When I try to do it there is a message:"Zoom Education licenses are intended for student, faculty, staff and alumni for pedagogical interaction within a cla... Show more

Hi,
We are a private language school and would like to upgrade our plan to Zoom for Education. When I try to do it there is a message:
"Zoom Education licenses are intended for student, faculty, staff and alumni for pedagogical interaction within a classroom environment, or the administration thereof and may not be used for any commercial purpose. Zoom Education licenses may not be purchased by hospitals, medical centers, clinics, or other affiliated organizations not specifically involving student and faculty and pedagogical interactions within a classroom environment or the administration thereof."

 

Our main company subject is Education, language courses, etc.

Why can't I upgrade it?
Thank you in advance!


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Breakout Room Feature Request

Hello Colleagues! I'm a Zoomophile! Love nearly everything about it, but I'd really like a way for the host to view all breakout rooms on one screen. I've done live testing on Zoom before where students are in breakout rooms, but as a host, I needed ... Show more

Hello Colleagues!

 

I'm a Zoomophile! Love nearly everything about it, but I'd really like a way for the host to view all breakout rooms on one screen. I've done live testing on Zoom before where students are in breakout rooms, but as a host, I needed to hop into each room frequently and it's just annoying.

 

Has anyone found any way around this or have any good ideas with live testing using Zoom?

 

(with the pandemic I completely restructured exams and moved away from live proctoring (proctorio, lockdown browser, etc.), but in my current position, I'd like to be able to provide options to colleagues)


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Breakout Rooms

Hi! We would like to organize an MOOC being streamed live, aimed at education policy makers and educators, at large. Has anyone had any issues with using Breakout rooms for such events? I was really bummed to read that breakout rooms are not allowed ... Show more

Hi!

 

We would like to organize an MOOC being streamed live, aimed at education policy makers and educators, at large.

Has anyone had any issues with using Breakout rooms for such events?  I was really bummed to read that breakout rooms are not allowed under Webinars!

 

Thanks!


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Recording online lectures

Hello I would value advice on whether there is a way of configuring Zoom to enable a mouse pointer on a Windows machine to be included in screen recording. I want to point to text while I am speaking but I am not sure if the pointing can be recorded.... Show more

Hello

 

I would value advice on whether there is a way of configuring Zoom to enable a mouse pointer on a Windows machine to be included in screen recording. I want to point to text while I am speaking but I am not sure if the pointing can be recorded.

Thanks in advance!


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Linking subaccounts to an organization

At our University, we have a main Zoom account with most of the users, but we also have a number of subaccounts for individual schools that need different settings (HIPAA compliance at the med school, for example). This article suggests that by linki... Show more

At our University, we have a main Zoom account with most of the users, but we also have a number of subaccounts for individual schools that need different settings (HIPAA compliance at the med school, for example).  This article suggests that by linking all of the subaccounts under an organization, all of the subaccounts will be able to work together with meeting invitees and alternative hosts (the med school can invite a user from the business school as an alternative host, etc).  

 

Has anyone tried it?  Looking for pitfalls before we try implementing it in the middle of a semester.

 

Thanks in advance.


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How to allow staff to schedule your zoom meetings keep you as the host?

We have a pro membership and I have been scheduling my own meetings with participants. I need for my staff to be able to schedule my meetings for me when they make appointments but allow me to continue to be the full and only host of the meeting (unl... Show more

We have a pro membership and I have been scheduling my own meetings with participants. I need for my staff to be able to schedule my meetings for me when they make appointments but allow me to continue to be the full and only host of the meeting (unless I pass it on to somebody else).   I am the "licensed" user of the software and they have "guest" membership status under my license.  Do I need to purchase a license for each person to be able to schedule meetings for me or can I give them some kind of permission? 


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Zoom cost for education

Subscription cost for educational groups in developing countries are not affordable, is there an opportunity for groups of schools to share a subscription or monthly ‘extended ‘ sessions for free accounts to host parent meetings and staff meetings ?

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manage more accounts

Hi, We are a smaller, private school in Hungary owning free accounts (every teacher a seperate one). We'd like to upgrade to Pro (or the best solution we need), but there's a feature I couldn't find anywhere, and we need it:-Is there a main account, ... Show more

Hi, We are a smaller, private school in Hungary owning free accounts (every teacher a seperate one). We'd like to upgrade to Pro (or the best solution we need), but there's a feature I couldn't find anywhere, and we need it:
-Is there a main account, where we can see all the meeting our teachers opened? This way it is easier to count all the classes we take, but the teachers still could have seperate Meeting ID.
Is there a way to get this organized feature?
Thank you,
Kata


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participants' screen disappear

Hi. I use zoom for college class. This kind of experience never happened before in other zoom classes. Whenever I share my powerpoint screen, the participants' screen disappear. When a student joined zoom, video panel pop out and disappear immediatel... Show more

Hi. 

I use zoom for college class.

This kind of experience never happened before in other zoom classes.

Whenever I share my powerpoint screen, the participants' screen disappear.

When a student joined zoom, video panel pop out and disappear immediately.

I check the meeting control - "show video panel" but still nothing solved. 

Is it error? Should I reinstall Zoom? 


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