Customer Success Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Healthcare Customer Stories at Zoomtopia 2022

On Nov. 8-9, healthcare, biotech, and pharmaceutical excerpts gathered (virtually) for Zoomtopia to discuss how providers can evolve care, streamline operations, elevate patient experiences, and bring their organization into the future. We heard from... Show more

On Nov. 8-9, healthcare, biotech, and pharmaceutical excerpts gathered (virtually) for Zoomtopia to discuss how providers can evolve care, streamline operations, elevate patient experiences, and bring their organization into the future. We heard from customers like Mount Sinai Health System, Baptist Health South Florida, Ashvattha Therapeutics, and Vertex Pharmaceuticals who shared some best practices with us.

 

Joseph Gimigliano, Mount Sinai’s Chief Technology Officer, emphasized the importance of flexibility for patients and providers in the technology they deploy - “Our North Star is to improve patient care and medical research… to empower and enable a simpler experience so that patients, doctors, and research staff need one click or swipe on a screen to get what they need to help others.”

 

Anuj Vohra, Technical Director at Baptist Health South Florida shared the importance of integrations to support better patient and provider experience. Baptist uses an electronic health record (EHR) integration with Zoom to make it easier to schedule, join, and document telehealth visits directly in a patient’s EHR platform.

 

And we closed out our customer best practices by hearing from Life Sciences companies Ashvattha Therapeutics and Vertex Pharmaceuticals. Jennifer Herber from Ashvattha Therapeutics shared how they turned to Zoom to take a different approach to their clinical trials. “[Using Zoom]  to recruit for clinical trials expands the net, since it’s not as taxing on patients’ time and schedule. Patients want to help, so taking the travel burden off their shoulders is essential.

Read the full Zoomtopia recap.

 

Have a similar story? Share some of your best practices below! 👩‍⚕️💊🔎


Show less

reply-icon Latest Reply - 

Accidentally clicked Educator Account

I'm trying to set up a Zoom account for my work email that works with kids, but it is not in an educational context. I accidentally clicked the Educator Account and now I cannot create the account without being prompted to enter Educator Information ... Show more

I'm trying to set up a Zoom account for my work email that works with kids, but it is not in an educational context. I accidentally clicked the Educator Account and now I cannot create the account without being prompted to enter Educator Information and sign the Zoom Acknowledgement of Educational Data Privacy Practices. Please help reverse this as I need to use my work email for my Zoom account and cannot set it up past this point.


Show less

reply-icon Latest Reply - 

Educator account

I accidentally clicked as an educator in my school account, so I  can't use that account right now

reply-icon Latest Reply - 

Zoomtopia Healthcare Spotlight: Improve patient and provider experience with integrations for Zoom

#zoomtopia healthcare track session spotlight!We can't wait to show you the art of the possible in this innovative session! Don't miss "Enhancing the patient and provider experience with integrations for Zoom" on Tuesday, November 8th from 11:45a-12:... Show more

#zoomtopia healthcare track session spotlight!

We can't wait to show you the art of the possible in this innovative session! Don't miss "Enhancing the patient and provider experience with integrations for Zoom" on Tuesday, November 8th from 11:45a-12:15p PT (virtual).

This session is led by Cindy Esser, Business Development Manager.- Healthcare at Zoom, alongside esteemed panelists Ram Fish, CEO of 19Labs, Anuj Vohra, Technical Director of Remote & Emerging Technologies at Baptist Health, and D Sharma, Co-Founder & CEO at Wellness Coach!
 
Visit https://zoomtopia.com/ to register virtually now! 🐋

#zoomforhealthcare #telehealthworkflow #telemedicinesolutions


Show less

Calling all US college & university students! Zoom Research Study in Higher Education

UC Berkeley’s Delta Consulting, a student-run, pro-bono consulting organization, is working with Zoom to research its solution usage and product platform visibility in higher education. We’d love to get your feedback to identify student requirements ... Show more

UC Berkeley’s Delta Consulting, a student-run, pro-bono consulting organization, is working with Zoom to research its solution usage and product platform visibility in higher education. 

We’d love to get your feedback to identify student requirements and desires in online learning and interactions in academic and personal settings. Complete the short survey at https://lnkd.in/gB9iR6TJ

Please share the survey with your networks!!!

#onlinelearning #deltaconsulting #studentsurvey #zoomedu #zoom #zoomrooms #zoomphone #zoomtopia #hybridlearning #zoomwebinar #zoomevents #hybridwork


Show less

Watch Zoom take the stage with Moderna at #HLTH2022!

#HLTH2022 is right around the corner - are you attending? #zoom will be there in full force!For starters, we can't wait to see Ron Emerson RN BSN, Global Healthcare Lead at Zoom, take the stage with Moderna to discuss the impacts of technology on hea... Show more

#HLTH2022 is right around the corner - are you attending? #zoom will be there in full force!

For starters, we can't wait to see Ron Emerson RN BSN, Global Healthcare Lead at Zoom, take the stage with Moderna to discuss the impacts of technology on health equity.

Visit our official event landing page for more details https://bit.ly/3WcoFTm and schedule a time to meet with Zoom leadership on-site.

#healthtechnology #telehealth #EHRintegrations #zoomforlifesciences #zoomforhealthcare


Show less

Visit Zoom at HLTH 2022 in Las Vegas, NV on Nov 13-16!

We're looking forward to attending #HLTH2022 in Las Vegas, NV November 14-16th! Visit our event page to learn more about all of the fun ways you can engage with #zoomforhealthcare on-site, including setting up 1:1 time in our meeting space, watching... Show more

👋We're looking forward to attending #HLTH2022 in Las Vegas, NV November 14-16th! Visit our event page to learn more about all of the fun ways you can engage with #zoomforhealthcare on-site, including setting up 1:1 time in our meeting space, watching one of our two healthcare speaking sessions, or attending our joint networking reception with Poly Inc!

https://lnkd.in/gSHsZ-vr

#telehealth #healthtech #zoomforlifesciences #EHRintegrations


Show less

reply-icon Latest Reply - 

Resolved! EDUライセンス配下のベーシックユーザーのミーティング参加上限について

有償のEDUライセンス配下のベーシックユーザー(無償ユーザー)のミーティング参加上限は何名でしょうか?

reply-icon Latest Reply - 

Resolved! 学校 Zoom Team Chat設定

下記の条件でZoom Team Chatを使いたい。

 

教職員は誰とでも(教員同士、教員から生徒)チャットしてほしい
生徒:
 生徒間で検索させたくない
 生徒間でチャットさせたくない
 教職員からのチャットは受けられるようにしたい

 ゼミや研究室用に教職員が作ったチャンネルでは生徒間でチャットできるようにしたい

reply-icon Latest Reply - 

change to education plan

I am a university students and used my university email address to sign up for zoom.  However, I have ended up with a basic account, but I understand that I am entitled to an education account with unlimited minutes.  How can I change my account?

reply-icon Latest Reply -