Audio is not Working When Someone is Playing the P...

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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I am a piano teacher teaching students via Zoom. Recently there has been a change with the audio setting where I can hear my students speak fine but can't hear them play the piano. This issue is happening even when we have original sound turned on.

Any ideas what the problem may be and how to resolve this issue?

Linette

1 REPLY 1

Evidently many people have this problem and Zoom has not been able to solve it!

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