Hi so my university email system recently moved from Google to Outlook, so technically my school Google account doesn't exist anymore. However I am invited to meetings through my university email, which for some reason is still tied to Google. Which means I cannot join these meetings because I have to sign in to my university email which I can't because it is tied to a Google account that no longer exists. How can I fix this issue?

I would like to teach online Mac computer classes via Zoom. Does Zoom provide tools that allow an instructor's key strokes to display as they are typing? I'd like for participants to see when I hit a key that is not a letter or number. I'm also curious to know if Zoom has any tools for assisting instructors who are teaching via Zoom. Thank you!

Hi There!

I have been using ZOOM for almost 2 years to teach my private music lessons. I have a really great setup where I am able to share my iPad and write out lessons in real time using the app notability. I can then send the lessons via pdf directly to my students.

I noticed after the most recent update that the video quality of may students diminishes into a grainy pixelated display when I am sharing my screen. Once I stop the screen sharing, the video which I receive from my students goes back to normal HD"ish" quality. I spend most of my time in the lesson using the screen sharing mode. It is very hard to see what strings or frets students are playing when the video quality is so bad during screen share mode.

Please let me know if there is anything I can do to get it back the way it was before the update. I so regret doing this update, it is really effecting my work.

Thank You!

Hi I have been using the free Zoom to teach online. I have always shared my screen easily and given the children remote control. But recently when I try show a video it doesn't show the video - gets stuck on the first 'screen.' When giving remote control the children can move the cursor but not click and choose an item. This all worked very well until now.

We have all updated our Zoom. Please help - any suggestions welcome.

We are incredibly excited for this year's #zoomtopia, coming up on November 8th and 9th both in person at the San Jose Convention Center in San Jose, CA, as well as virtually through our very own Zoom Events platform! 

We have a stacked healthcare session lineup for you, including: 

Tuesday, November 8th:

11-11:30am (in person and virtual) 

💥HEALTH001 - Healthcare Keynote: Empowering the Development and Transformation of Healthcare 

Ron Emerson | Global Healthcare Lead at Zoom 

Heidi West | Head of Healthcare at Zoom 

Michael Lam | Group Product Manager, Healthcare at Zoom 

11:45a-12:15p (virtual) 

👩‍⚕️HEALTH002 - Enhancing the Patient and Provider Experience with Integrations for Zoom

Cindy Esser | Zoom

12:15-12:45p (virtual) 

🔬HEALTH003 - Decentralizing Work in Life Sciences: How Biotech and Pharma are Approaching Hybrid Work
Amelia Eudailey | Zoom
Jennifer Herber | Ashvattha Therapeutics
Stephen Sherwin | Vertex Pharmaceuticals

1:00-1:30p (virtual)

📹HEALTH004 - Explore the Patient Room of the Future at Zoom
Sami Ahmed | Healthcare Product at Zoom

Arif Islam | Healthcare Product at Zoom

Michael Lam | Group Product Manager, Healthcare at Zoom

Mark Barragan | Zoom Rooms Manager at Zoom 

Felipe Henao| Zoom Rooms Specialist at Zoom 

Visit https://zoomtopia.com/ to register now! It's free to attend virtually and for a limited time, the code HAPPY300 gets you $300 on-site attendance. On-site activities will include key sessions, an industry expo hub, live entertainment (Nelly, for one!) and countless opportunities to network and mingle over tasty food and beverage! 

See you there! 

💙Zoom for Healthcare Team 💙

When adding users to a Business account, we are given the option for Basic or Licensed.  We have a BAA to ensure that our account is HIPAA complaint. What we're wanting to know is whether the Basic Users are covered under that BAA and therefore HIPAA compliant.  Any guidance would be appreciated. Thank you!

An instructor has been having issues with multiple Zoom cloud recordings appearing after their lectures. They hypothesized that it might be related to multiple participants joining and leaving the meeting.

After some testing was done on my part, I concluded that the multiple Zoom cloud recordings have to do with the "Enable join before host" and "Record the meeting automatically" options enabled. A new recording ends up being generated each time a participant joins and ends the meeting, before the host joins. 

The instructor still wants these two meeting options to be enabled, so I am wondering if there is a way to have just one cloud recording even with these options enabled?

Thank you!