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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Zoom Clips – A Solution Enabling Asynchronous Video Conversations

As a Zoomie, part of my role is to guide customers through utilizing the Zoom app and the web portal. While some solutions are simple and can be addressed in a few emails, more complex issues require meetings. Coordinating schedules for these meeting... Show more

As a Zoomie, part of my role is to guide customers through utilizing the Zoom app and the web portal. While some solutions are simple and can be addressed in a few emails, more complex issues require meetings. Coordinating schedules for these meetings can be intricate, and unforeseen circumstances sometimes lead to rescheduling, causing delays in issue resolution.

 

This month, Zoom launched Zoom Clips in beta globally and it was created with the purpose of facilitating asynchronous team communication, aiming to decrease the frequency of meetings and minimize the time lost due to unclear communication.

 

With Zoom Clips, I can simply record my audio, video, and screen to do a walkthrough and be able to quickly share the clip with others. This has helped me, my colleagues, and my customers save time in getting a resolution by communicating clearly while engaging asynchronously. In addition to walkthroughs and demos, here are some cases on how Zoom Clips can be used:

  • Provide project updates in daily standups.
  • Deliver training that’s easier to consume.
  • Uplevel new hire guides for a frictionless onboarding experience.

 

Zoom Clips is now available to customers with Zoom One licenses and during the limited-time beta period, users will have access to all features, with no limit on the number of clips created or clip length. Features include:

 

Record

  • Easy video recording from the Zoom web portal, the computer menu or taskbar, and directly in the Zoom client
  • Screen record and simultaneously use the computer camera to record a self-speaking view
  • Leverage Virtual Backgrounds and Noise suppression

Edit

  • Set permissions for who can view a clip
  • Edit the Clip name, description, and tags for easy search
  • Cut and trim unwanted sections of a Clip

Share

  • Generate links that are shareable both within Zoom and externally via a link
  • View video analytics and receive comments on clips
  • Manage, share, rename, download, and delete Clips easily and securely in the content library
  • Search for clips based on titles or tags

 

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Have you tried using Zoom Clips? What else do you think can Zoom Clips be used for? Share your experience and ideas by commenting below.

 


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Votaciones y Cuestionarios: promueve la participación en tus Reuniones y Webinarios

Las Votaciones y Cuestionarios nos permiten que los participantes de nuestras Reuniones y Webinarios participen dando su opinión, respondiendo a una batería de preguntas, proveyéndonos de datos, etc. Las posibilidades son extremadamente variadas.La p... Show more

Las Votaciones y Cuestionarios nos permiten que los participantes de nuestras Reuniones y Webinarios participen dando su opinión, respondiendo a una batería de preguntas, proveyéndonos de datos, etc. Las posibilidades son extremadamente variadas.

La posibilidad de crear nuestras Votaciones y Cuestionarios con antelación y guardarlos como plantillas para su futuro uso nos da una gran flexibilidad. Además una vez se haya completado la Votación durante la Reunión, podemos descargar los resultados y así poder tratarlos más tarde. Otra de las opciones que nos permiten las Votaciones es que, los participantes sean divididos en Salas de Grupo Pequeño conforme a sus respuestas.

Por último mencionar la función de Cuestionario, que nos permite transformar la Votación en un test donde podemos asignar respuestas correctas a cada pregunta. Esto puede ser muy útil, por ejemplo, para docentes que quieren hacer un pequeño muestreo del conocimiento de los alumnos.

Para aprender más sobre Votaciones y Cuestionarios, echémosle un vistazo al siguiente video creado con Zoom Clips:

AnderV_0-1702570236364.png


Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!


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Unlocking Productivity: Zoom Tips and Tricks Exchange!

Hello Zoom Community! As we navigate the ever-evolving landscape of virtual communication, Zoom has become an integral tool for many of us. Let's come together to share our favorite tips and tricks for making the most out of our Zoom experiences!  W... Show more

Hello Zoom Community!

As we navigate the ever-evolving landscape of virtual communication, Zoom has become an integral tool for many of us. Let's come together to share our favorite tips and tricks for making the most out of our Zoom experiences!

🚀 What keyboard shortcuts do you find most useful? 📸 Any recommendations for optimizing video and audio settings? 👥 How do you effectively manage breakout rooms for collaboration?

Whether you're a seasoned Zoom user or just getting started, let's exchange insights, hacks, and best practices to enhance our productivity and elevate our Zoom game.


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Zoom is not just about meetings and webinars…

Hey there! Picture this: Zoom, is not just a platform, but your gateway to limitless human connection. Whether you're diving into modern collaboration, enhancing your employee experience, or building stronger customer relationships, Zoom has your bac... Show more

 

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Hey there! Picture this: Zoom, is not just a platform, but your gateway to limitless human connection. Whether you're diving into modern collaboration, enhancing your employee experience, or building stronger customer relationships, Zoom has your back. And guess what makes it tick? AI, baby! Zoom AI Companion turns every interaction into a productivity powerhouse.

 

In the heart of it all, we've got the essentials – Zoom Meetings, the gold standard, plus Team Chat, Phone, Mail, Calendar, and Scheduler. Connecting is a breeze.

On the left, we've got the goodies for you and your team – productivity, spaces, and engagement solutions for thriving in this hybrid work era.

On the right, dive into customer excellence – marketing, sales, and top-notch service. It's all about making those connections count.

Here's the clincher – all on one platform, a user-friendly haven your team already loves. And it's not just a platform; it's a playground, open for business with a trove of integrations and apps. Choose your adventure!

 

Zoom – where human connection meets business brilliance. Let's rock your world!


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Resolved! Recordings from a group on our account

I have a group who are in the middle of property valuation appeals and they are taking up all of our cloud storage. I offered to help, but in order to do that I have to share with myself, open the recording then download. How and where can I change a... Show more

I have a group who are in the middle of property valuation appeals and they are taking up all of our cloud storage. I offered to help, but in order to do that I have to share with myself, open the recording then download.

 

How and where can I change a setting to allow me to download directly from the Recording Management page instead of adding multiple steps (and time consumption) to the process?

 

Thanks,

Brian Craven


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Preguntas y Respuestas: una función para despejar las dudas en Reuniones y Webinars

La función de Preguntas y Respuestas nos permite tener un espacio dedicado a estas tanto en nuestras Reuniones como Webinars. Si bien el chat durante las Reuniones nos puede servir para que los participantes hagan sus preguntas, también puede acabar ... Show more

La función de Preguntas y Respuestas nos permite tener un espacio dedicado a estas tanto en nuestras Reuniones como Webinars. Si bien el chat durante las Reuniones nos puede servir para que los participantes hagan sus preguntas, también puede acabar siendo un poco caótico. De hecho, suele ser frecuente durante los Webinars que queramos tener un entorno más controlado que lo que permite el chat y por lo tanto deseemos tenerlo desactivado. Es en estas situaciones donde la herramienta Preguntas y Respuestas entra en juego, permitiéndonos tener un entorno completamente controlado por el anfitrión donde las preguntas pueden ser públicas, anónimas o solo visibles una vez hayamos respondido a las mismas.

Para aprender más sobre Preguntas y Respuestas, echémosle un vistazo al siguiente video creado con Zoom Clips: 

AnderV_0-1703020426289.png


Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!


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This campaign does not have enough numbers available.
 
Is anyone else running into this when enrolling users in a campaign?

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This meeting should have been a webinar

“Can everyone please mute?” Have you heard or spoken these words during a company all-hands or virtual event? Or struggled to switch presenters and screen-sharing access during a meeting? Or scrambled to get everyone the same virtual background for c... Show more

Elevate-marketing-with-webinar.png

 

“Can everyone please mute?” 

 

 

Have you heard or spoken these words during a company all-hands or virtual event? Or struggled to switch presenters and screen-sharing access during a meeting? Or scrambled to get everyone the same virtual background for consistent messaging? 

 

Hosting a virtual event, large-scale presentation, or company-wide all-hands requires more control and polish than your standard Zoom meeting. That’s why we have Zoom Webinars and Zoom Events. One of the most significant advantages is controlling the narrative and maintaining engagement. Webinars are typically structured presentations with a designated speaker or panel leading the discussion — audience members get to listen without appearing on camera. 

 

This format helps minimize the risk of distractions and tangential conversations, allowing participants to stay focused on the key points being presented. Integrating features such as screen sharing, slideshows, and multimedia elements in webinars helps to ensure that the content remains dynamic and holds the audience’s attention throughout the session. 

 

 

Produce all-hands like a pro

 

Our new production studio for Zoom Events makes adding pizzazz and polish to your event even easier. Need the same (dynamic) background for every presenter? Check. Need to switch between pre-defined scene layouts depending on whether you have a fireside chat, a presentation, or an announcement? Included. Need a backstage area for presenters to check their audio and video capabilities and align on the latest tweaks to the narrative? Already set up for you. 

 

And, of course, you can record every webinar and make it available to your audience afterward — with automatic transcriptions, smart chapters, and password protection if needed. So it’s easy to distribute the news to the entire team, regardless of if everyone can join the live session. 

Let us show you what Zoom Webinars and Zoom Events can do for your company. Get in contact and ask for a live demonstration

 

 

 

*Original article posted in Zoom Blog


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Zoom Not Working with ManyCam

Yesterday my camera would not work through ManyCam. A black screen appeared where my picture should have been displayed. I'm a basic user, using Zoom for teaching students around the world. I create my lessons in ManyCam and need to be able to use th... Show more

Yesterday my camera would not work through ManyCam. A black screen appeared where my picture should have been displayed.  I'm a basic user, using Zoom for teaching students around the world.  I create my lessons in ManyCam and need to be able to use this as my camera source.  I switch to my LG camera and everything is fine.  Anyone else having trouble with third party cameras??  My student could hear me, but no luck with the camera.  I'm using an LG Gram laptop and open Zoom through Chrome.  Any suggestions or update on changes would be great.  Thanks!


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Coming Up: Harnessing the Power of AI in Healthcare Webinar

The presence of artificial intelligence in healthcare is growing. However, deploying AI in the healthcare sector requires careful consideration, as this evolving technology comes with accuracy, reliability, and privacy concerns — among others — and d... Show more

The presence of artificial intelligence in healthcare is growing. However, deploying AI in the healthcare sector requires careful consideration, as this evolving technology comes with accuracy, reliability, and privacy concerns — among others — and directly influences patients’ experiences.

 

Join our webinar on Thursday, December 14 at 10 AM PST / 1 PM EST to learn about Zoom’s AI Roadmap, how we’re addressing concerns around AI, and also hear from Ryan Atwood, Chief Commercial Officer at Engooden Health, on how they’re harnessing the power of AI by utilizing Zoom’s Revenue Accelerator.

 

Register here, and tell your colleagues to join you as well! 


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