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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Permission for screenshots

Where can I ask for permission of using screenshots of the use of Zoom app for educational purpose? As a part of the development of research culture a handout was made of the use of the software (with screenshots of it) and it is intended to be poste... Show more

Where can I ask for permission of using screenshots of the use of Zoom app for educational purpose?

 

As a part of the development of research culture  a handout was made of the use of the software (with screenshots of it) and it is intended to be posted on an open web page without lucrative intent. 


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Transforming Education: Empowering Educators, Enhancing Outcomes

It was an ordinary day when I reconnected with one of my Education Vertical accounts after a long hiatus, and it turned out to be one of the most rewarding sessions I've had. Why? Because since our last discussion about industry trends a year ago, th... Show more

It was an ordinary day when I reconnected with one of my Education Vertical accounts after a long hiatus, and it turned out to be one of the most rewarding sessions I've had. Why? Because since our last discussion about industry trends a year ago, they've significantly enhanced student outcomes by upgrading their technology stack. The Zoom improvement gave them a flexible platform that supports various teaching modalities while also aiding in community and emergency communications during remote work. Additionally, we delved into the concept of "toggle tax," which amounts to roughly 1200 interruptions per day. That's 4 hours a week, 5 working weeks a year. A very substantial loss in productivity!

 

Despite operating under their old licensing structure, our conversation led us to explore the benefits of migrating to Zoom One for Education. The move made perfect sense, as it offered more features for a lower cost. With this transition on the way, this will empower their educators more to excel in their roles, enabling them to teach, learn, organize, meet, chat, talk, and collaborate—all within a single platform.


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Resolved! From Slack to Zoom Team Chat

Zoom Team Chat allows free and paid users to streamline communications between team members and external Zoom users. With Zoom Team Chat, you can: Send messages quickly to contacts, groups, or entire channels. Quickly find contacts, messages, and fil... Show more

Zoom Team Chat allows free and paid users to streamline communications between team members and external Zoom users. With Zoom Team Chat, you can:

  • Send messages quickly to contacts, groups, or entire channels. Quickly find contacts, messages, and files, keeping knowledge and information at your fingertips.
  • Organize what’s most important by using starred chats, folders, and customized notifications to help you filter out the noise.
  • Send text, audio, and video messages, as well as share files, emojis, screenshots, and more.

Despite possessing these capabilities, some Zoom customers remain unaware of this product or continue to pay for services elsewhere. Therefore, I was delighted when a customer reached out to inquire about Zoom Team Chat.

 

Upon demonstrating the functionality and features of Team Chat to the account's IT coordinator, he expressed satisfaction and immediately inquired about transitioning from Slack (50 users) to Team Chat but with a bit of hesitation because this task could be very tedious.

 

Fortunately, we now have the Team Chat Migration app (Slack migration tool)! This is a self-service tool in the Zoom App Marketplace that provides end-to-end (E2E) migration of Slack chat history and data for users migrating from Slack to Zoom Team Chat. This tool can help users migrate Slack data and consolidate multiple Slack Workspaces into one Zoom account.

 

This app is designed to migrate:

  • Public and private channel messaging along with channel ownership and membership
  • Direct messages and group chat messaging
  • Chat history messages, reactions, links, files, emojis, and more associated with all of the above conversations up to 1 year at a time.

Following this, I arranged another meeting with the administrator to discuss their specific use case, migration process using the app (including steps, prerequisites, timeline, and required resources), as well as their expectations. I promptly addressed his follow-up inquiries, and the subsequent email I received was an update on the successful migration process.🤗


Interested in transitioning from Slack to Team Chat? Below are the resources utilized during the migration and the customer’s feedback:

The migration process:

“Integration of any data can be a headache, but the Team Chat migration tool made everything seamless and stress free”

“The migration process was very straightforward… Zoom offered a lot of support to make the migration seamless”

“We ran the migration job and it was completed in just a few hours…good to know how quickly that all happened.”

 

Zoom vs Slack experience

“We migrated from Slack to Zoom Team Chat t consolidate all of our communication needs into one platform. Zoom Team Chat has been exactly what we were hoping for when moving off of Slack. Our employees are loving Team Chat because it shows if a fellow worker is available, in a meeting, or in a calendar event. We also like how it allows you to group channels into a folder to make the sidebar more organized."


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Learn why Canva uses BrightHire Interview Assistant App with Zoom for their hiring team

Did you know that millions of interviews happen with Zoom Meetings? If you are on the hiring or recruiting team, learn more about why BrightHire Interview Assistant and Zoom Meetings are better together, casting a spotlight on one of the many apps th... Show more

Did you know that millions of interviews happen with Zoom Meetings?

 

If you are on the hiring or recruiting team, learn more about  why BrightHire Interview Assistant and Zoom Meetings are better together, casting a spotlight on one of the many apps that customers rely on to get their work done.

 

According to Amy Schultz, Global Talent Acquisition Leader at Canva:


“We already love Zoom and use it for everything, and then when it comes to BrightHire, the key benefit for us is that it integrates with our applicant tracking system. The ATS is connected to a broader HR tech stack including other HRIS like Workday, our employee voice tool, and even survey tools like Culture Amp. The ability to easily pass data from our ATS into BrightHire about interview questions and then conduct interviews within Zoom Meetings to get a holistic view of notes, scores, and insights, is invaluable.” 


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Empowering Connections and Collaborations: A Zoom Support Journey

Today, I'm thrilled to share a story that truly highlights the power of collaboration and perseverance in the world of customer support. It all started when a customer, reached out for assistance with setting up her Zoom Events. She had a weekly Zoom... Show more

 

Today, I'm thrilled to share a story that truly highlights the power of collaboration and perseverance in the world of customer support.

 

It all started when a customer, reached out for assistance with setting up her Zoom Events. She had a weekly Zoom Events lined up, complete with a third-party survey to gather valuable feedback from her attendees. However, there was a hiccup – the survey wasn't appearing as expected. 😟

 

With the collaborative efforts of my teammate and me, we embarked on a series of tests to uncover the root cause of the issue. Along the way, we encountered several obstacles, but our perseverance paid off when we finally identified the problem. Without hesitation, we made the necessary adjustments, and to the customer’s delight and relief, her survey sprang back to life! However, our journey didn't conclude there. I took a moment to empower her further by sharing insider tips on locating analytics within the Zoom Events portal. It's all about equipping our users with the knowledge they need to navigate Zoom's features like seasoned professionals. 📊💡

 

So here's to the power of connection and collaboration. Together, we can overcome any challenge that comes our way! 🚀🌈

 

Useful links: 

 


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Prevent Student to Student Meetings

We have a Z4E account and have recently heard that students are creating their own Zoom meetings and inviting other students to join. We supply all students with Chromebooks and they need to use Zoom to connect with their teachers. We've been looking... Show more

We have a Z4E account and have recently heard that students are creating their own Zoom meetings and inviting other students to join.   We supply all students with Chromebooks and they need to use Zoom to connect with their teachers. 

 

We've been looking for a solution that allow students to connect with their teachers but prevent student to student meetings from occurring .   

 

Thanks for any help you can provide!


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Clips issue - error code 206

I am trying to create a clip. When i click to create, it opens a new tab and takes me to an error message with 206 saying i need to be signed in. Clearly i am signed in as i am launching it. Account package gives me access to Clips Plus and it is ena... Show more

I am trying to create a clip.  When i click to create, it opens a new tab and takes me to an error message with 206 saying i need to be signed in.  Clearly i am signed in as i am launching it.  Account package gives me access to Clips Plus and it is enabled.  What is going wrong?


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Want to change email associate with account.

So my participants are not receiving my email invitations.Decided to change my email address, because old one has been acting up.unfortunately at some time I must have signed on with my newer email because when I try to change the email. It says both... Show more

So my participants are not receiving my email invitations.

Decided to change my email address, because old one has been acting up.

unfortunately at some time I  must have signed on with my newer email because when I try to change the email. It says both of my emails are already registered.


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Upcoming Live Webinar: How To Market Your App, April 29, 2024

Join Zoom experts to learn How to Market Your App with best practices to help drive awareness and usage of your published app on the App Marketplace. Who is this for? If you have an app published, or are in the process of building one, this is for YO... Show more

Join Zoom experts to learn How to Market Your App with best practices to help drive awareness and usage of your published app on the App Marketplace. 

Who is this for?

If you have an app published, or are in the process of building one, this is for YOU!

What will this webinar cover?
Learn about:

  • How customers discover your app
  • Best practices for optimizing your app marketplace listing

  • Tips on joining and engaging with the Zoom Community

  • Strategies for social media, blogs and more!

The webinar will be about 30 minutes, and include live Q&A, so come with your inquiries! Join us on April 29, 2024 at 10 AM PT/1 PM ET.

Reserve your spot! Plus, if you are unable to attend, you'll receive the recording. 


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Resolved! Zoom update 5.17.11

Zoom information informed iOS users that 5.17.11 what was to be available on March 8, 2024 I have not been able update because it is not available on the Apple Apps Store what gives by the way it is not the first time that has been a greater 24 hour ... Show more

Zoom information informed iOS users that 5.17.11 what was to be available on March 8, 2024 

I have not been able update because it is not available on the Apple Apps Store 

what gives 

by the way it is not the first time that has been a greater 24 hour delay what gives 


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