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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

You have 1,000 songs ready and waiting in the Zoom Music App

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style. Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplai... Show more

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.

 

 

Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplainable and deeply personal. As a business, it’s important to find music that matches the energy and personality of your brand. Equally important is having the ability to use the music legally within your business.

Enter Triple Scoop Music and the Zoom Music App, which now offers over 1,000 incredible songs for your Zoom Meetings. Every song in the app is free to use and available for your meetings, including recorded Zoom Meetings and Zoom Events.

 

 

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 Find the right music for your Zoom Meeting directly from the Zoom Music App, powered by Triple Scoop Music. 

 

 

 

Music makes meetings better

 

Setting the right tone for a meeting or an event is important. It can help put people at ease and get everyone ready to focus. Here’s a sample of what you can expect to find in the Zoom Music App:

  • Extensive music library: Over 1,000 hand-picked songs and soundtracks from Triple Scoop Music, perfectly curated to help you set the tone for your next Zoom Meeting.
  • Tailored audio experiences: Quickly and easily select individual songs or choose from a wide range of expertly crafted playlists.

Integration and compliance: Triple Scoop Music’s collection is available for use in both live and recorded Zoom Meetings and Events. Triple Scoop Music’s worry-free music simplifies licensing issues, giving you the freedom to focus on your meeting or event.

The Zoom Music App is available for free to everyone with a Zoom account. Just make sure you’re signed in and have authorized the Zoom Music App. Learn more about how to set up and use the Zoom Music App.

 

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Triple Scoop Music brings music to millions

 

Founded in 2006, Triple Scoop Music is a world leader in music licensing. Millions of creative professionals around the world rely on the TSM music catalog to supercharge their videos, podcasts, ads, and social media projects.

Triple Scoop Music’s collection showcases an impressive array of talent, featuring award-winning artists and composers, including Grammy winners. The Triple Scoop Music catalog includes contributions from composers behind Hollywood blockbuster films and television shows, along with producers credited on iconic albums by U2, Green Day, Beyoncé, Jay-Z, Adele, David Bowie, and many others.

Roy Ashen, CEO and co-founder of Triple Scoop Music, shares, "The partnership between Zoom and Triple Scoop Music originated from a simple yet powerful question: How can TSM’s award-winning music elevate Zoom users' meetings and events? The answer is the Zoom Music App.”

The app has already been used by millions of people worldwide and is consistently one of Zoom’s top apps. Together, Zoom and Triple Scoop Music make it easy for every person and every organization to include great music in their Zoom Meetings. 

Supercharge the energy of your next meeting with the Zoom Music App, powered by Triple Scoop Music.

 

 

 

***Original article posted in Zoom Blog

 

 

 


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Zoom Cloud Recording for HIPAA compliant accounts

Hello, I have a Zoom Business Plus account and have been a Zoom customer since 2016. Because new updates occur frequently, I am wondering if my understanding of cloud recordings is correct and up to date. When zoom cloud recordings were first rolled ... Show more

Hello,

  I have a Zoom Business Plus account and have been a Zoom customer since 2016.  Because new updates occur frequently, I am wondering if my understanding of cloud recordings is correct and up to date.  When zoom cloud recordings were first rolled out, I was informed that HIPAA compliant Zoom accounts could only record locally and not to the cloud due to HIPAA security issues with cloud recordings.  Is that still the case or have updates been made to allow HIPAA compliance in cloud recordings?  Further, my account allows for transcripts but my understanding is that transcripts are only available for cloud recordings.  So, are HIPAA compliant accounts able to benefit from the use of transcripts?


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Empower Your Team with Zoom: Essential Resources for Training and Support

Zoom, as an all-in-one platform, is rapidly innovating and developing essential, engaging, and useful tools. Ensuring that your users or employees have the necessary tools, software, and resources to perform their tasks efficiently and effectively is... Show more

Zoom, as an all-in-one platform, is rapidly innovating and developing essential, engaging, and useful tools. Ensuring that your users or employees have the necessary tools, software, and resources to perform their tasks efficiently and effectively is now your main concern. This involves providing your employees with ongoing training programs and development opportunities to enhance their skills and knowledge, including workshops, seminars, online courses, and certifications.

To assist with this, Zoom offers a variety of resources to help you empower your users or employees. Below are some links that you may want to share with your team members to enable everyone at your organization to become Zoom Champions and experts!

  • Zoom Learning Center: Become a qualified Zoom expert with free on-demand courses, live training, and how-to videos. Log into our Zoom Learning Center.
  • Zoom Support Website: Whether you need to troubleshoot technical issues or need a guide, access support resources by searching for knowledge base articles or asking our chatbot questions. Get started at our Zoom Support Website.
  • Zoom Community Page: For those interested in collaborating with the entire Zoom Community, finding solutions, asking questions, and networking with other Zoom users, visit our Zoom Community Page.
  • Zoom Digital Customer Success Hub: Should your members prefer live training sessions, our enablement hubs are available. In this hub, you can access upcoming and on-demand events designed to enhance your Zoom experience, including live training, “What’s New” sessions, open office hours, and more. Check out our Zoom Digital Customer Success Hub.
  • Training and Enablement Hub: We host weekly live open office sessions covering everything from best practices to setup tips and the latest features on Zoom Events, Zoom Webinars, and Zoom Sessions. Your production team can get quick insights and expert advice to elevate your Zoom Events, Sessions, and Webinars by visiting our Training and Enablement Hub.
  • Zoom Revenue Accelerator Customer Enablement & Thought Leadership: For a comprehensive resource on Zoom Revenue Accelerator, explore our training videos, on-demand content, and demos tailored to various personas and challenges at our Zoom Revenue Accelerator Customer Enablement & Thought Leadership.

Feel free to share these resources with your team to bookmark and keep them handy!


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Have different users for Zoom and Hubspot - can't connect the two

Trying to migrate to Hubspot, want to install Zoom into Hubspot. However, Zoom doesn't recognize me as having Zoom permissions, Hubspot recognizes my permissions. We have an API connector account that Zoom does recognize but Hubspot does not. 

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Integration: Zoom Meeting and Zoom Webinar with Dynamics 365 CRM

Seeking information on integrating Zoom meeting and Zoom webinar with Dynamics 365 CRM. The integration/ETL tools that we use are Tibco Scribe and Azure Data Factory. Does Zoom have connectors for these tools or any information that can be provided o... Show more

Seeking information on integrating Zoom meeting and Zoom webinar with Dynamics 365 CRM. The integration/ETL tools that we use are Tibco Scribe and Azure Data Factory. Does Zoom have connectors for these tools or any information that can be provided on integrating with Dynamics 365 CRM? Also, does Zoom have REST APIs that can be used to integrate Zoom meeting and Zoom webinar data with the CRM?


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HIPPA Statement

I'm meeting with a counselor over zoom through my school, however she says we can't proceed until I sign a HIPPA form through Zoom. I have absolutely no idea how to access alleged form and have been emailing people for 3 days about this with no respo... Show more

I'm meeting with a counselor over zoom through my school, however she says we can't proceed until I sign a HIPPA form through Zoom. I have absolutely no idea how to access alleged form and have been emailing people for 3 days about this with no response. Does anyone know how?


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Call Result shows as 'Call Connected' via API, but as 'Call Failed' in Zoom Admin Phone Call Log

Call Result shows as 'Call Connected' via API, but as 'Call Failed' in Zoom Admin Phone Call Log.

Duration is 00:00:00 or 00:00:02.

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Teach employees how to use Zoom AI Companion with the AI Companion Onboarding Center

Visit the new resource hub where you can download and share ready-made assets to help your employees enable AI Companion in Zoom. Artificial intelligence (AI) continues to change the way we work. Many tasks can be completed more quickly and efficient... Show more

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Visit the new resource hub where you can download and share ready-made assets to help your employees enable AI Companion in Zoom.

 

 

Artificial intelligence (AI) continues to change the way we work. Many tasks can be completed more quickly and efficiently than they were without the help of innovations like Zoom AI Companion. But even though tools may be available and ready for employees to use, that doesn’t mean everyone knows how to take advantage of them. 

We understand that change management can be challenging for employees, administrators, and everyone involved in implementing new AI tools. When should you use them? How can you teach employees how to use these new tools? What’s the best way to engage people and get them the information they need?

To help administrators and employees take advantage of Zoom AI Companion and start changing the way they work, we’ve created a new resource hub with downloadable, ready-to-share assets for every product that works with Zoom AI Companion.

 

All of the onboarding assets you need in one easy-to-find place

 

In the Zoom AI Companion Onboarding Center, you’ll have access to download guides, email templates, user guides, best practices, videos, surveys, and more. There are also admin-specific resources available like a deployment guide with tips including setting up test groups and how to control access for specific features.

 

Your company’s IT department will be able to access Zoom-created content that can:

 

  • Announce to employees that AIC features are available to them.
  • Show them how they can easily use them within their own Zoom accounts.
  • Offer use cases and best practices showing how AIC features can help people in their everyday work
  • Bring awareness of the new technology that is available to them.
  • Access to easily digestible training materials.

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You can download and share assets like this graphic, detailing use cases for AI Companion in Zoom Meetings. 

 

 

 

Increase employee adoption and engagement when you enable Zoom AI Companion

 

You’ll also have access to surveys and questionnaires that you can send through your own internal survey system to assess how employees feel about the technology your organization has committed to. Understand the employee sentiment so you can better understand what they need as they try out new features of familiar technologies.

 

We’ll continue to add more onboarding content to the AI Companion Onboarding Center to make sure you and your employees have the best experience with Zoom Workplace and Zoom AI Companion.

 

 

Get resources to help people use Zoom AI Companion.

 

 

***Original article posted in Zoom Blog


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Ready to Dive into Zoom's AI Companion? Here's Your Ultimate Starter Guide!

Hey everyone!  Are you ready to supercharge your productivity with the power of AI? Introducing the Zoom AI Assistant, your new digital sidekick for seamless meetings and smarter collaboration. Why You’ll Love It: Effortless Summaries: Get quick rec... Show more

Hey everyone! 🚀

 

Are you ready to supercharge your productivity with the power of AI? Introducing the Zoom AI Assistant, your new digital sidekick for seamless meetings and smarter collaboration.

Why You’ll Love It:

  • Effortless Summaries: Get quick recaps of meetings without lifting a finger.
  • Smart Scheduling: Say goodbye to calendar chaos with intelligent scheduling features.
  • Instant Insights: Access key points and action items instantly to keep projects on track.

How to Get Started:

  1. Explore the Features: Dive into the interface and discover all the ways AI can make your life easier.
  2. Personalize Your Experience: Customize settings to match your workflow and preferences.
  3. Stay Updated: Keep an eye on new features and updates to make the most of your AI Assistant.

Join the future of work today! For more details and step-by-step onboarding resources, check out Zoom AI Assistant Onboarding Resources.

 

Don’t miss out on this game-changing tool. Let’s make AI work for you!

 

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Is Zoom AI Companion Worth It? Let the Calculator Do the Talking

Zoom AI Companion promises to boost productivity and streamline meetings. But is it worth the investment? Zoom has made it easier than ever to find out with AI Companion ROI calculator. The calculator is a simple tool that asks you a few basic questi... Show more

Zoom AI Companion promises to boost productivity and streamline meetings. But is it worth the investment? Zoom has made it easier than ever to find out with AI Companion ROI calculator.

 

The calculator is a simple tool that asks you a few basic questions about your organization:

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Based on your answers, the calculator provides an estimate of how much time and money your organization could save by using Zoom AI Companion.

 

Why use the calculator?

  • Quantify Savings: Seeing potential cost savings in black and white can be persuasive when making a business case for new tools.
  • Understand Impact: The calculator gives you a clearer picture of how AI Companion can affect your team's productivity.
  • Inform Decision Making: Armed with data, you can make a more informed decision about whether to adopt the tool.

 

Give it a try! It's a quick and easy way to see if Zoom AI Companion is a good fit for your organization. 

 


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