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Resolved! Zoom for Government Workplace desktop app vs regular Zoom Workplace desktop app Installers

Hi there,

 

I was wondering if there is a difference between the Zoom for Government Workspace desktop app msi installer and the regular Zoom Workspace desktop app installer?

 

Thank you!

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Getting Kicked off Zoom

I have Workplace Pro. When I'm in a Zoom Meeting I usually get kicked off at some point. Is there a reason why this happens? I feel I pay a lot of money for the service only to get disappointed in a meeting. What can I do to prevent this from happeni... Show more

I  have Workplace Pro.  When I'm in a Zoom Meeting I usually get kicked off at some point.  Is there a reason why this happens?  I feel I pay a lot of money for the service only to get disappointed in a meeting.  What can I do to prevent this from happening.  I am usually on my laptop with this occurs.


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Resolved! Break out Rooms- Sharing a Document as file attachment

I need to know if  a same document can be shared to the attendees  after they are in their Break Out rooms. Can I share  the document on the General Screen so that it is visble to all the attendees even after they are assigned to Break out Rooms?

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Resolved! How to recover Cloud Recordings erased in the Recording panel due to a delay in the payment?

This morning everything was working fine. Then, suddenly after a meeting I had, every single recording that I have there in the cloud, around 30 recordings needed for work were removed. I’ve paid immediately, however I’m not able to find these cloud ... Show more

This morning everything was working fine. Then, suddenly after a meeting I had, every single recording that I have there in the cloud, around 30 recordings needed for work were removed. I’ve paid immediately, however I’m not able to find these cloud recordings. Someone know how to recover it?


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Resolved! Access to Zoom Cloud Recordings

if i cancel my current zoom cloud storage subscription will all my past meeting recordings get deleted? i'm not currently using zoom...but i'm paying $40/month for 200gb of cloud storage. i'll likely be using zoom again for work in 4-5 months so was ... Show more
if i cancel my current zoom cloud storage subscription will all my past meeting recordings get deleted? i'm not currently using zoom...but i'm paying $40/month for 200gb of cloud storage. i'll likely be using zoom again for work in 4-5 months so was just curious if my recordings would still be there when i resubscribe to the $40/month plan. 
 

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"The requested service is not available in your calling plan" error message

I have purchased the "Zoom Phone Australia & New Zealand Unlimited Calling" today. But when I try to call the Zoom test number 8378 or my mobile phone, it keeps saying "The requested service is not available in your calling plan". Can anyone help me ... Show more

I have purchased the "Zoom Phone Australia & New Zealand Unlimited Calling" today.

 

But when I try to call the Zoom test number 8378 or my mobile phone, it keeps saying "The requested service is not available in your calling plan". Can anyone help me with this? Thank you very much!


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Zoom ignores Logitech / LogiTune camera settings

I recently upgraded to a new Macbook Pro with Monterey, and since then Zoom has been giving me problems with the webcam I use for my home office. I use a Logitech c922 camera with the LogiTune software to crop the camera to focus only on a part of my... Show more

I recently upgraded to a new Macbook Pro with Monterey, and since then Zoom has been giving me problems with the webcam I use for my home office.

 

I use a Logitech c922 camera with the LogiTune software to crop the camera to focus only on a part of my home office background. However, every time Zoom grabs camera access (including starting a meeting, turning the camera on and off, or even going into video preferences), it treats it as if I am using the default camera settings, ignoring the LogiTune setup.

 

I can restore the settings by going back to the LogiTune setup process (at which point Zoom recognizes the settings I put in beforehand), but I don't want to be showing my full background for the first 10-15 seconds of each meeting I have.

 

This is also *only* a Zoom problem -- all other applications that use the camera accept the LogiTune settings without issue. This is also an issue with alternate Logitech software (G Hub) that again works with all other programs.

 

This issue might be related to another unsolved problem with Logitech cameras not working in HD on new Macs (https://community.zoom.com/t5/Chat/Anybody-else-having-problem-with-Logitech-webcam-with-the-new/m-p/22394#!) since the solutions seem to be similar.

 

But has anyone found settings in Zoom that can be changed to fix this issue, or any other workaround?

 

Thanks!


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Error code 13218

We are trying to get users to join a webinar without the Zoom link but rather with the meeting ID but we get Error Code 13218 and we do not know how to troubleshoot it. Is it just a feature that is not allowed when doing webinars? 

Zoom phone app keeps switching between speaker to Bluetooth back and fortg during phone calls

I’m experiencing an issue with the Zoom app on Android where my calls keep switching between the phone's speakers and Bluetooth. This makes it difficult to hear the other person. I have to manually switch to speaker mode, which is quite frustrating, ... Show more

I’m experiencing an issue with the Zoom app on Android where my calls keep switching between the phone's speakers and Bluetooth. This makes it difficult to hear the other person. I have to manually switch to speaker mode, which is quite frustrating, especially when I'm driving and need to use hands-free. Zoom keeps switching the audio source during calls. Is there a way to fix it? 


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Oneplus Pad GO - Does Zoom background work on it?

Hi,

 

I am not getting virtual background option in my Zoom app on Oneplus Pad Go. Has anybody faced a similar issue?

Is virtual background not supported on oneplus Pad Go?

 

Regards,

Ritesh

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