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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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Recent Activity

Meeting Recordings -> Captions -> Speaker Attribution

For some reason, meetings that I've record are not providing speaker attribution in the resulting transcript.Any ideas? I looked through previous recorded meetings and speaker attribution is there. I don't know if this is a result of the recent clien... Show more

For some reason, meetings that I've record are not providing speaker attribution in the resulting transcript.
Any ideas?  I looked through previous recorded meetings and speaker attribution is there.  I don't know if this is a result of the recent client updates or what.  
I looked through various settings and I don't see anything that would toggle speaker attribution on/off.

I am currently using the desktop client Zoom Workplace, v6.1.11 (45505)

Is it possibly related to who the meeting organizer is?  E.g., it's not me, but I was granted authorization to record the meeting?




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Resolved! Two Factor Authorization Issue

Hello! I have a basic Zoom account, but I’m currently unable to access it because my phone number has changed. The two-factor authentication code is being sent to my old number, so I’m locked out of my account. Unfortunately, I can’t find my recovery... Show more

Hello! I have a basic Zoom account, but I’m currently unable to access it because my phone number has changed. The two-factor authentication code is being sent to my old number, so I’m locked out of my account. Unfortunately, I can’t find my recovery codes. Does anyone know how I can resolve this issue and get in touch with Zoom customer service?

 


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Zoom camera stops working during Meeting

I am using a ThinkBook 14 G6 IRL. During my Zoom meetings, everything runs smoothly at first. However, after having back-to-back long meetings—around 3 or 4—the Zoom camera stops working. When I check the built-in camera app on my laptop, it operates... Show more

I am using a ThinkBook 14 G6 IRL. During my Zoom meetings, everything runs smoothly at first. However, after having back-to-back long meetings—around 3 or 4—the Zoom camera stops working. When I check the built-in camera app on my laptop, it operates normally. Sometimes, restarting my laptop temporarily resolves the issue, but other times it doesn’t. I’ve found that running Windows Update can also help, but after a few days, the same problem reoccurs, and the camera stops functioning during my meetings. How can I permanently resolve this issue?

 


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Zoom Rooms Installer x64 5.15.7.3094 MSI setup hangs

When installing or upgrading Zoom Rooms Installer x64 5.15.7.3094 MSI (zoomrooms-5.15.7.3094-x64.msi) on Windows 10 22H2 PCs, the setup/install hangs and never completes. I've eliminated several security agents as the cause by uninstalling the agents... Show more

When installing or upgrading Zoom Rooms Installer x64 5.15.7.3094 MSI (zoomrooms-5.15.7.3094-x64.msi) on Windows 10 22H2 PCs, the setup/install hangs and never completes. I've eliminated several security agents as the cause by uninstalling the agents before attempting to install Zoom Rooms Installer. We use an enterprise deployment tool called Tanium, and all installs/upgrades run as the NT AUTHORITY\SYSTEM account.

 

The installation command line is:

C:\WINDOWS\System32\msiexec.exe /i "C:\Program Files (x86)\Tanium\Tanium Client\Tools\SoftwareManagement\data\temp\tasks\Deployment_89_task_141\zoomrooms-5.15.7.3094-x64.msi" /qn /norestart ALLUSERS=1 ACCEPTGDPR=true SILENT=true /lvx* "C:\<proprietary folder>\logs\Zoom-Rooms-Installer-5.15.7-20230923150010-install-silent-Setup.log"

 

The install hang does not occur on every PC and about 50% of them succeed. I'm stuck at trying to figure out why the setup is hanging. Please help!

 

The entire MSI log is attached as "Zoom Rooms Installer x64 5.15.7.3094 MSI Setup Hang Log.pdf". The last line in the "Hang" log is where the hang occurs and there is no further logging after that. The C:\jenkins\ folder does not exist on any of our PCs, even those where the installation succeeds.  I've also attached an example log file (Zoom Rooms Installer x64 5.15.7.3094 MSI Setup Success Log.pdf) where the install was successful, for comparison.

 

All assistance will be much appreciated!

Scott

 


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Power Point does not advance in Share Screen mode

When I share screen to present a pptx file and change slides, the slides advance on my screen, but not for the viewers.

I have tried to reinstall Zoom, but to no avail. Help!

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O aplicativo Zoom não está funcionando no meu computador

Já baixei o aplicativo em todas as versões disponíveis para download (32-bit, 64-bit etc) e o aplicativo trava toda vez que entro em uso. Já reinstalei e nada. Meu computador é compatível com os requisitos mínimos e ainda assim não consigo usar o apl... Show more

Já baixei o aplicativo em todas as versões disponíveis para download (32-bit, 64-bit etc) e o aplicativo trava toda vez que entro em uso. Já reinstalei e nada. Meu computador é compatível com os requisitos mínimos e ainda assim não consigo usar o aplicativo sem que ele pare de responder e eu seja obrigada a fechá-lo. Estou precisando trabalhar com o aplicativo e estou sendo impedida por esse problema.

 

Agradeço muito se tiver uma solução.

 

Atenciosamente,

Lívia.


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No Audio Upon Zoom Phone call connection

I am admin for my office on Zoom Phone. Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App). When dialing out she can hear the individual number key notes; once a call routing begins she can no long... Show more

I am admin for my office on Zoom Phone.  Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App).  When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her.  Again, this is happening to her whether using her  computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset.  This issue started today - we have been using Zoom phone since July 2024 without this issue.  All other users are having no audio issues upon call routing or call connections.

 

Any thoughts?


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Zoom Features You Can’t Teach Without

Hi Zoomers  Which Zoom feature do you rely on the most in your teaching, and why?  Is it Breakout Rooms for small-group discussions, Polls for instant engagement, Reactions for quick feedback, or Closed Captioning for accessibility? Feel free to sh... Show more

Hi Zoomers 👋 Which Zoom feature do you rely on the most in your teaching, and why? 💻

 

Is it Breakout Rooms for small-group discussions, Polls for instant engagement, Reactions for quick feedback, or Closed Captioning for accessibility?

 

Feel free to share tips, tricks, and creative ways you have used Zoom to make teaching more effective and engaging! 🚀

 

👇 Reply below 👇


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By
Community Moderator | Employee

Attendees in Zoom Invite Not Integrating with Zoom Personal Contacts List

I just spent a great deal of time adding contacts in the Personal Contacts List because I didn't want to link to my gmail contact list. But, when scheduling a meeting, it doesn't seem to pull data from the Personal Contacts List. What am I missing? W... Show more

I just spent a great deal of time adding contacts in the Personal Contacts List because I didn't want to link to my gmail contact list.  But, when scheduling a meeting, it doesn't seem to pull data from the Personal Contacts List.  What am I missing?  What's the point of a Personal Contact List if you can't use it to invite people to a zoom meeting?


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Paying a lot and not getting very much! can I have some help please!

I paid you £155 last week but despite you showing me as a professional , I am still limited to 40 minutes a time. Can I speak to someone to find out what has gone wrong? All efforts so far have just ended in speaking with chatbots who tell me I don't... Show more

I paid you £155 last week but despite you showing me as a professional , I am still limited to 40 minutes a time. Can I speak to someone to find out what has gone wrong? All efforts so far have just ended in speaking with chatbots who tell me I don't have a problem!


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