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Resolved! Zoom Phone: Compliance Admin auditing

Hey Everyone! We want to know if there are ways to track if our managers are listening to call recordings made by juniors. The managers should be auditing the calls for quality and our Compliance team monitors the managers to ensure they are doing th... Show more

Hey Everyone!

 

We want to know if there are ways to track if our managers are listening to call recordings made by juniors. The managers should be auditing the calls for quality and our Compliance team monitors the managers to ensure they are doing their checks. 

 

I checked the admin activity logs but cannot see if people are playing the recordings in the Zoom Phone logs sections. We don't want our managers to be able to download /delete the recordings; I know if they download the recordings we can create a trail but we would like to not consider this as a solution. 

 

If anyone has a solution let me know. Or is this something we would need Zoom Contact Center for....


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Zoom keeps crashing

Zoom keeps crashing within seconds of opening it. I have done very last suggestion I can find. I've updated drivers, uninstalled and reinstalled, all updates, CleanZoom, etc. It still crashes. I can't get tech support on the line. Nothing works. What... Show more

Zoom keeps crashing within seconds of opening it. I have done very last suggestion I can find. I've updated drivers, uninstalled and reinstalled, all updates, CleanZoom, etc. It still crashes. I can't get tech support on the line. Nothing works. What can I do? How can I actually get help or fix this?


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Recurring Meetings disappeared from Zoom Workplace?

Hi - I use recurring meetings/ Meet Any Time all the time in my practice, and they are suddenly gone from Zoom Workplace. They disappeared for a while last summer when Zoom updated, but they were restored shortly thereafter and I haven't had a proble... Show more

Hi - I use recurring meetings/ Meet Any Time all the time in my practice, and they are suddenly gone from Zoom Workplace. They disappeared for a while last summer when Zoom updated, but they were restored shortly thereafter and I haven't had a problem since - until now. What happened, and will they be back? It's very inconvenient to have to go to the web version to find those links multiple times a day. Thanks for any help you can give.


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Simulive playback is horrible

The playback of Silmulive videos is pretty bad. The video and audio are barely off, and it seems like it is playing the video at 15fps. I tested this many time and in many different ways and on many different devices. Still, the same. Then I went liv... Show more

The playback of Silmulive videos is pretty bad.  The video and audio are barely off, and it seems like it is playing the video at 15fps.

 

I tested this many time and in many different ways and on many different devices.  Still, the same.

 

Then I went live and played the video in a live webinar.  No problems. It worked perfectly.

 

It's just the Simulive.  

 

I assume, since this is a production-worthy feature of Zoom, that it had to be working at one point or it's just not working for me or...?

 

I took an 11 second video of it to show what is happening:

 

https://drive.google.com/file/d/1N3z9YrlGU8JoHLmR74WEDOwsezg2pXtw/view?usp=share_link

 

I'd love any help to make this right.  Thanks.


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Microphone working fine but Zoom does not detect it

So yeah, I'll try to be simple and fastZoom does not detect the microphone, and in other apps like discord / windows / whatsapp web it works just fine.I'm talking about zoom desktop, in zoom web it works just fine.So, any ideas? I also did the config... Show more

So yeah, I'll try to be simple and fast
Zoom does not detect the microphone, and in other apps like discord / windows / whatsapp web it works just fine.
I'm talking about zoom desktop, in zoom web it works just fine.
So, any ideas? I also did the configuration stuff in the mic (that is to say to give windows permission, same with the volume stuff)
So, any ideas?
Software: W10 Pro 22H2, Audio Driver: Realtek (R) Audio

 


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Noise suppression is too aggressive even on low or Original sound. i need to hear the Breath

3/2025 Zoom noise suppression is too high on all available settings. My mic, Blue Yeti test fine in every other app. I need to pick up the sound of my breath. at one time last year if the audio Background noise suppression was set on LOW the breathin... Show more

3/2025  Zoom noise suppression is too high on all available settings. My mic, Blue Yeti test fine in every other app. I need to pick up the sound of my breath. at one time last year if the audio Background noise suppression was set on LOW the breathing techniques i was trying to share on zoom came across quite well. since then and several zoom updates later it looks like this low setting not only cancels the breath but even when super close to the mic, it will not pick up any other non-voice sound either. i’m literally shaking my pens and scissors in a metal container and nothing it being picked up,  I have tried every setting including Original sound and the new Beta Live performance. While making a recording to test this i use 3 different mics. none of them on zoom would allow the breath. I adjusted every settings to max input, max gain, tried everything and zoom only picks up the first second of the breath and then suppresses the rest, I am breathing loud and fast through the mouth. This sounds great Testing the mic in the logitech app test record  and in iMovie and Quicktyme.  I have a mac M3, i deleted the zoom app and reinstalled for a mac silicon chip thinking that would help. nope 

Help! i am hosting a zoom meeting soon and the entire thing is centered around the breath. How do i share breathwork? This was working fine in January 2025. the noise suppression for low, medium, high are all the same.


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Disable Any sort of "Suppress Background noise"

How do I turn off any sort of "Suppress Background noise"?I play an instrument over zoom. It has been working for years and now when I play a few bars my microphone mutes & the noise is suppressed. I want to turn this off if it is heard by the microp... Show more

How do I turn off any sort of "Suppress Background noise"?

I play an instrument over zoom.  It has been working for years and now when I play a few bars my microphone mutes & the noise is suppressed.  I want to turn this off if it is heard by the microphone I want it to go through.



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📅 Mark Your Calendar: Can’t-Miss Zoom Events in April!

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s... Show more

Get ready to explore, connect, and level up your Zoom experience! This month, we’re bringing you an exciting lineup of events designed to keep you ahead of the curve. From the latest feature updates to exclusive Q&A sessions with our experts, there’s something for everyone. 

Here's what's in store:
 

📅 April 2: Zoom Workplace Open Office

Do you want to elevate your Zoom Meetings and maximize the value of Zoom’s comprehensive workplace solutions? Join us and get pro tips and maximize your investment!

📅 April 3: What’s New at Zoom?

Stay in the know with our monthly update! We’ll unveil the newest features, tools, and enhancements, plus introduce our new Head of Global Customer Success.

 

📅 April 9: Zoom Phone Open Office 

Optimize your call management, refine your setup, and gain actionable insights to enhance your workflow. Join this open forum to ask questions, explore best practices, and take your expertise to the next level!

 

📅 April 10: Deep Dive into New Feature Releases for Zoom Contact Center

Discover the latest Zoom Contact Center features designed to streamline processes and enhance customer interactions. Join us for a live demo, expert insights, and a Q&A session to help you optimize your setup and elevate your customer experience!

 

📅 April 16: Zoom AI Companion Open Office

Explore how Zoom AI can supercharge your productivity and streamline communication. Join us and get all your AI questions answered!

 

📅 April 23: Zoom Contact Center Companion Open Office

Unlock the full potential of your Zoom Contact Center! Our experts are ready to guide you toward seamless customer interactions.

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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Music on new iPadAir6 during Zoom meeting

I have a new iPadAir6, iPadOS version 18.3.2. When music is played during a Zoom meeting its starts out loud and clear for 3-4 seconds, then the volume goes way down and the quality is poor. The sound fluctuates for the duration of the music. Voice s... Show more

I have a new iPadAir6, iPadOS version 18.3.2. When music is played during a Zoom meeting its starts out loud and clear for 3-4  seconds, then the volume goes way down and the quality is poor. The sound fluctuates for the duration of the music. Voice seems just fine. I have several iPads and iPhones, this does not happen on any of the other devices, only on the iPadAir6. I have learned that others who have the same version, iPadAir6 have the same problem. It seems there is a problem running the Zoom client on iPadAir6. Is Zoom support aware of this issue? Has anyone at Zoom looked into it?


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