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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Simulive playback is horrible

vinjones
Newcomer
Newcomer

The playback of Silmulive videos is pretty bad.  The video and audio are barely off, and it seems like it is playing the video at 15fps.

 

I tested this many time and in many different ways and on many different devices.  Still, the same.

 

Then I went live and played the video in a live webinar.  No problems. It worked perfectly.

 

It's just the Simulive.  

 

I assume, since this is a production-worthy feature of Zoom, that it had to be working at one point or it's just not working for me or...?

 

I took an 11 second video of it to show what is happening:

 

https://drive.google.com/file/d/1N3z9YrlGU8JoHLmR74WEDOwsezg2pXtw/view?usp=share_link

 

I'd love any help to make this right.  Thanks.

2 REPLIES 2

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

@vinjones ,

 

Ok, I don't have an exact answer but the first thing I would do is to make sure your recording is the same file type and spec as zoom records. Which I have taken from a quick local recording.

Bit rate : 1 097 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive

My suspicion is that it is converting the file and this makes it worse, please come back if you need more.

all the best

John

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

i would suggest you use mp4