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My company have enabled "Advanced Chat Encryption" for our Zoom messages. This adds a little 'lock' symbol above the message field that says: "Chat content is Advanced Chat Encrypted. However, this chat's metadata (such as the chat's name and chat members' names) will still be viewable or editable by account owner, account admins, and others designated by the account owner." This pop-up comes up every single time your mouse cursor passes the icon. This is extremely frustrating as I have multiple monitors set up, with Zoom on my right-most monitor, and my cursor very frequently passes this icon. Every time I go to write a message, or move my cursor away from that location, the pop-up message appears. The issue is that it does not dissapear unless you click elsewhere in the Zoom window. As per the image attached, you can see that the pop-up covers a large portion of the text in the chat window, which means that if I move my cursor away from Zoom and pass the icon without realising, I have to click back into the window to make it dissapear. The pop-up should dissapear when you are no longer hovering, require a click to see it in the first place, or the icon should be moved to a different location such as under the "More Info" button at the top right of the chat window.
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Hello,
I don't see "Record" button during phone call. Could you please help me to enable it?
Hi, While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug? The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also? Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly Thanks Aiman
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I have a problem that's impossible to resolve through Zoom's ridiculously complicated "self-help" site. I need to close an old account that I continue to get billed for.
Has anyone had success getting through to Zoom?
I can't allocate co-hosts. There are a number of articles on here with how to enable co-host but I think the system has changed since they were written and I can't find it - I've done random searching but can't see it - could anyone help?
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When I return to a meeting on Zoom app calendar, I have the option to 'summarise the meeting' and ask 'what was discussed in the meeting' etc via the AI companion. But sometimes it says I do not have permission.
"Sorry, I cannot answer your question because you don't have the permission to access either the meeting transcript or the meeting summary."
It works on some meetings, and I am an admin and I have looked at all the permissions and cannot see anything obvious.
Any ideas?
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Is it possible to download (export) a document from Zoom Docs to PC (data to excel or csv)?
Thank you
Tested version: 6.3.5 (54827) Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly. Mic configuration: 1 channel, 24 bits, 192000 Hz To reproduce: - Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config - Try to either make a call or open the settings in the audio session - The call / settings window will instantly crash Workaround - Set the microphone to use a lower frequency (like 96000 Hz or lower)
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Hi. I have spent a few hours looking up how to set up Zoom healthcare. I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare. Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint. I have tried calling the sales team but no one actually picks up the phone. Can someone please explain how I can obtain a BAA. This has become rather time consuming. Need help! Thank you
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Artificial intelligence has entered the mainstream and helped us achieve new heights in efficiency through technology. This makes the advantages of AI seem practically limitless, giving our imaginations plenty of runway to reimagine what’s possible. AI can serve many different purposes, and generative AI gives you tools to generate new content including images, words, sounds, videos, and data through multiple inputs and outputs to AI models. Sometimes referred to as GenAI, generative AI goes beyond what’s humanly possible and uses various AI and machine learning algorithms to deliver instant results when prompted. In return, people can accelerate their work and save valuable time with generative AI tools for tasks such as drafting meeting summaries, sourcing images, or overcoming writer’s block with copywriting assistance. Generative AI solutions can be invaluable to the end user, freeing up time to focus on more meaningful work. But before you choose which AI tools to implement in your workflows, it’s important to consider a few things. In addition to these questions, it’s important to research how a vendor handles AI safety and security, and their privacy measures for implementing and using generative AI. We also recommend organizations and their end-users explore how data is collected and used to power the AI tools they want to implement. To begin with, it’s important to know how AI safety compares to AI security. AI safety and security are fundamental yet distinct aspects of the deployment and protection of AI systems, but specifically: Our commitment to AI security is also integrated throughout the entire Zoom Secure Development Lifecycle (ZSDLC), encompassing secure supply chain management, model training, secure design, secure development, secure operation, and employee training. We’re incorporating AI considerations into our GRC (Governance, Risk, and Compliance) policies and risk framework, and also including security testing and research conducted by our Security Assurance team. Our approach to AI safety starts with the models and data we use to build our services. For Zoom-hosted models, we validate and manage our training data, and when selecting third-party vendors, we evaluate their safety procedures to ensure they align with our mission. Our evaluations include testing the models against standard safety metrics to validate common issues that can occur through model training. Account owners and admins have controls to manage the availability of AI features for their accounts, including user and group level controls that provide options for deployment. These options include, when appropriate, allowing for human review of outputs before being shared more broadly. Additionally, when using in-meeting features within Zoom Workplace (our open collaboration platform with AI Companion), the sparkle icon notifies you that AI is enabled and in use to help provide transparency for customers and participants. Here are three different ways we approach AI security and safety at Zoom: At Zoom, we take a federated approach to AI, which means we apply the best large-language models for a specific task, including third-party AI models that customers are already familiar with. Customers can choose which features they use and whether they want to use Zoom-hosted models only, which is available for select features. This gives administrators more control over what’s available within their organization. In line with our commitment to responsible AI, Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party artificial intelligence models. For more information about how Zoom AI Companion handles customer data, visit our support page. While this initial discussion of AI safety and security just begins to scratch the surface, in the coming months, we’ll share more details about how we’re maximizing our efforts during the global shift to AI. We believe that AI is an incredible way to improve the way we work and that this is just the beginning. As we continue to release new features for AI Companion and Zoom Workplace, rest assured, AI safety and security are at the forefront of our development process. If you want to learn more about Zoom’s approach to privacy and security, join us for our upcoming webinar, titled Zoom’s Approach to AI Privacy and Security, on September 26, 2024.
While it’s fun to dream up the next great idea, implementing a new AI solution requires a strong commitment to safety and securing the data that drives it. We’re kicking off a new series on the Zoom blog, where we’ll discuss how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.What is generative AI and how does it work?
What is AI safety versus AI security?
AI security at Zoom
To overcome some of the security challenges that surface with AI integrations (namely the need to safeguard AI models, datasets, and training environments), there are a number of emerging guidelines, standards, and frameworks from respected institutions such as the National Institute of Standards and Technology (NIST), the National Cyber Security Centre (NCSC), and jointly: the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). Our approach to AI security aligns with these industry standards and leading practices and is designed to preserve the trust and confidence of our users by focusing on mitigating emerging threats.
How Zoom approaches AI safety
Managing safety and security alongside a federated AI approach
AI Companion, safety, security, and the future
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