Zoom Desktop App Crashing <> Microphone Condenser

[zoezed]

Hi everyone, I’m hoping someone can help me out here. My Zoom desktop app crashes every time I connect my condenser microphone. The video works perfectly, but as soon as I plug in the mic, the app quits.

Interestingly, the web version works fine with the mic, but the video quality there isn’t great.

I’ve tried all the basic troubleshooting steps—rebooting my PC, uninstalling and reinstalling Zoom, checking and installing updates for both my PC and the app, resetting, running a disk cleanup, and even deleting data—but nothing has worked.

This has never happened before, and I’m really stuck on what to try next. Any advice would mean a lot. Thanks so much in advance!

[rarmbruster0124]

Yep, happened to me last night during a production event. It happened when the Zoom client updated. Uninstall it and install an older version.