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This call may be monitored for quality assurance purposes

The caller will hear, "This call may be monitored for quality assurance purposes," when someone dials the extension or the 10 DID of one user. We have verified that call recording is disabled for this user and is happening to only one user.

 

 

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Meeting record missing

I recorded a meeting yesterday and I didn't got the recording. I record my meetings locally and I have several. I can see the transcript, the report on read.ai but no video recording. It has been more than 24 h now, how do I recover the recording? Ho... Show more

I recorded a meeting yesterday and I didn't got the recording. I record my meetings locally and I have several. I can see the transcript, the report on read.ai but no video recording. It has been more than 24 h now, how do I recover the recording? How can I contact zoom support directly? 


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Recording

Hey, If I were in a meeting and the host gave me permission to record the meeting, but at that time I didnt have zoom premium, is there any chance I can get the access to the recording if I buy the premium or somehow?

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Simulive playback is horrible

The playback of Silmulive videos is pretty bad. The video and audio are barely off, and it seems like it is playing the video at 15fps. I tested this many time and in many different ways and on many different devices. Still, the same. Then I went liv... Show more

The playback of Silmulive videos is pretty bad.  The video and audio are barely off, and it seems like it is playing the video at 15fps.

 

I tested this many time and in many different ways and on many different devices.  Still, the same.

 

Then I went live and played the video in a live webinar.  No problems. It worked perfectly.

 

It's just the Simulive.  

 

I assume, since this is a production-worthy feature of Zoom, that it had to be working at one point or it's just not working for me or...?

 

I took an 11 second video of it to show what is happening:

 

https://drive.google.com/file/d/1N3z9YrlGU8JoHLmR74WEDOwsezg2pXtw/view?usp=share_link

 

I'd love any help to make this right.  Thanks.


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Custom Emoji's

Has there been any more development on using custom emoji's in the chat section?

 

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No Zoom folder on MAC after meeting?

I had a Zoom meeting, but the folder that is always placed within the Documents/Zoom folder on my MAC after the meeting is not there. The meeting IS listed on our account on zoom.com. 

Where is the folder? Or why is it not there? Thanks.

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Zoom not responding when I create breakout rooms and try to enter

I open breakout rooms frequently in zoom sessions at various times throughout the day. When I open up a breakout room and try to enter it, my zoom just stops responding. And I get stuck in this black screen on the zoom client. And the only way that I... Show more

I open breakout rooms frequently in zoom sessions at various times throughout the day. When I open up a breakout room and try to enter it, my zoom just stops responding. And I get stuck in this black screen on the zoom client. And the only way that I can re-enter a zoom call after this happens is if I restart my computer. Does anyone else have this problem? And is there a way I can fix this?


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Error code : 5613 (while purchasing zoom phone

i have tried to purchase zoom phone but the time o checkout it showed me this error in the upper banner so anyone can guide me through this as how can i fix this issue and purcahse the zoom phone i have tried to contact support and the agent said tha... Show more

i have tried to purchase zoom phone but the time o checkout it showed me this error in the upper banner so anyone can guide me through this as how can i fix this issue and purcahse the zoom phone 
i have tried to contact support and the agent said that that's not our relevant department the internal team will work on your issue altough he generated a ticket on behalf of my issue , so what i wanna know is
has anyone got the same error like this ?
is someone aware of this error so that he/she can guide me through this ?  

and if internal team is working on this so how many days it will take them to fix this ?

 

 


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Users are getting asked for a code while using an embedded password link

I have a few clients that are getting asked to enter a code when we've provided an embedded password link - has anyone had this issue - and what was the issue/solution?


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Unsolicited Zoom Meeting Invite

I am getting frequent invites to zoom sessions that I have not requested, signed up for or otherwise asked for. The invites are coming from zoom . I do not see any ability to unsubscribe in the invite. want to stop getting these eMails, please let me... Show more

I am getting frequent invites to zoom sessions that I have not requested, signed up for or otherwise asked for. 

 

The invites are coming from zoom .

 

I do not see any ability to unsubscribe in the invite. want to stop getting these eMails, please let me know how to do that.

 

FYI, the support chatbot turns 'Unsolicited Invites' into 'Heres how to invite someone'. All I want is to stop receiving invites from this source.


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