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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Meeting record missing

vera8
Newcomer
Newcomer

‎2025-03-27 02:56 AM

I recorded a meeting yesterday and I didn't got the recording. I record my meetings locally and I have several. I can see the transcript, the report on read.ai but no video recording. It has been more than 24 h now, how do I recover the recording? How can I contact zoom support directly? 

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ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

‎2025-03-28 03:22 PM

hi @vera8 ,

Your recordings are in your docs/Zoom and may not be converted with the name click, but they are on your computer. There are no copies within Zoom. If they are not there, then I regret it is lost or never recorded.

all the best

John

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