Welcome to the Zoom Community

cancel
Showing results for 
Search instead for 
Did you mean: 
408638members
196400posts
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now
Weekly Leaderboard

Latest Tweets by Zoom

Recent Activity

Zoom and Agentic AI

Zoom announced our next AI evolution this week: adopting Agentic AI across our product line. Check out this blog post from Smita Hashim, Zoom's Chief Product Officer, on the latest announcements.

By
Community Champion | Employee

Chat and Calls Notifications on the mobile when someone is not logged in

Can someone be notified on their phone when is not logged in ? 

We have been using Skype but we can't find this setting on Zoom

reply-icon Latest Reply - 

Can't join a meeting on computer

Hello. I can't join a meeting using computer since end of February. Before that everything was working. Now I can only use my phone. Why?

Windows 11, MSI computer.

 

reply-icon Latest Reply - 

Can no longer mute/unmute with Apple AirPods Pro 2nd gen on Mac

I am running the latest and greatest everything. I hadn't used my Zoom client for a week or so; when I signed in today, it updated the client. Now I can no longer turn the mute on/off in Zoom with my AirPods. Previously, I could simply squeeze them a... Show more

I am running the latest and greatest everything.  I hadn't used my Zoom client for a week or so; when I signed in today, it updated the client.

 

Now I can no longer turn the mute on/off in Zoom with my AirPods.  Previously, I could simply squeeze them and it worked just fine.  When I do it now, I get the error, ""Cannot control mic with AirPods Pro".  I double checked my device settings; everything looks fine.  I also checked the within the client and found nothing out of sorts.

 

Anyone else seeing this...?


Show less

reply-icon Latest Reply - 

Cannot type anything when trying to change the Breakout room name

When logged as Host, in a meeting, when creating BreakOut Rooms, after selecting the room count, but before committing to create the rooms, it is not possible to change the name of the rooms. After clicking "Edit", I cannot type anything in the Input... Show more

When logged as Host, in a meeting, when creating BreakOut Rooms, after selecting the room count, but before committing to create the rooms, it is not possible to change the name of the rooms. After clicking "Edit", I cannot type anything in the Input Text field. It accepts deletion (Backspace and Del keys work), but nothing can be inserted (no chars, number, spaces, nothing), neither from keyboard input (typing) nor from trying to paste into the field (neither right-click nor Ctrl+v worked).

 

Zoom Workplace Client version: 6.3.11 (7212) - running on OpenSUSE Tumbleweed

 

Operating System: openSUSE Tumbleweed 20250315
KDE Plasma Version: 6.3.3
KDE Frameworks Version: 6.11.0
Qt Version: 6.8.2
Kernel Version: 6.13.6-1-default (64-bit)
Graphics Platform: Wayland
Processors: 8 × Intel® Core™ i7-10510U CPU @ 1.80GHz
Memory: 15.3 GiB of RAM
Graphics Processor 1: Mesa Intel® UHD Graphics
Graphics Processor 2: llvmpipe
Manufacturer: Dell Inc.
Product Name: Vostro 5490


Show less

Zoom lagging a lot the past 2 weeks. (February 10, 2023)

I have been experiencing excessive lagging on Zoom meetings. Every 2 minutes I have 2-3 seconds of video and audio freeze. I have contacted my ISP and there was nothing wrong with my internet. My internet is optical fiber with 300MB download and 150M... Show more

I have been experiencing excessive lagging on Zoom meetings. Every 2 minutes I have 2-3 seconds of video and audio freeze.

I have contacted my ISP and there was nothing wrong with my internet. My internet is optical fiber with 300MB download and 150MB upload. I have tried a different modem and router; I have tried using an ethernet cable connection; I have tried using different Zoom data centers and nothing. 

I am currently in contact with Zoom support and did everything they suggested, but nothing worked. I am trying to schedule a meeting with them but it seems that they do not understand the situation. They ask the same question over and over again and it's very tiring to repeat the same information with no satisfactory solution.

I am using the free version Microsoft Teams and there is no lagging, so I really believe there is something wrong with Zoom.

My account type is Pro.

Has anyone been experiencing or experienced this instability while using Zoom?
Please, help! Please, tell me any other information I can give to help you understand my problem. I am desperate because I need this for work.


Show less

reply-icon Latest Reply - 

How do I remove or hide the left sidebar?

I find it annoying and a waste of screen real estate.  

reply-icon Latest Reply - 

Zoom Meetings is restricted with 40 mins even though I have Pro account

Under "Account Profile", my account type is described as "Pro (Named Host)". However, when I go to "Profile", the "Zoom Meetings" is described as "Basic" and I cannot schedule meetings more than 40 mins.As far as I know, I was able to schedule hour-l... Show more

Under "Account Profile", my account type is described as "Pro (Named Host)". However, when I go to "Profile", the "Zoom Meetings" is described as "Basic" and I cannot schedule meetings more than 40 mins.
As far as I know, I was able to schedule hour-long meetings until November 2024. What can I do to schedule a meeting more than 40 mins?


Show less

reply-icon Latest Reply - 

Assigning a License

Please help! I do not understand assigning a license and I have been paying for Pro for a month without being able to use it. I try to add my name and it says I can't assign the license to myself? I'm the only one using it. I can't call because my ac... Show more

Please help! I do not understand assigning a license and I have been paying for Pro for a month without being able to use it. I try to add my name and it says I can't assign the license to myself? I'm the only one using it. I can't call because my account says it's Basic even though I pay for Pro. I have read the articles that tell you how to do it but I don't understand what they are saying. I'm so frustrated with Zoom that it is this difficult. I've spent hours and hours trying to figure it out. Thank you for your assistance!!


Show less

reply-icon Latest Reply - 

Where can I locate dismissed questions in webinar Q&A reporting?

The Zoom webinar reports do not seem to pull any dismissed questions. How can I find them after the webinar has ended?

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion