When installing or upgrading Zoom Rooms Installer x64 5.15.7.3094 MSI (zoomrooms-5.15.7.3094-x64.msi) on Windows 10 22H2 PCs, the setup/install hangs and never completes. I've eliminated several security agents as the cause by uninstalling the agents before attempting to install Zoom Rooms Installer. We use an enterprise deployment tool called Tanium, and all installs/upgrades run as the NT AUTHORITY\SYSTEM account.

The installation command line is:

C:\WINDOWS\System32\msiexec.exe /i "C:\Program Files (x86)\Tanium\Tanium Client\Tools\SoftwareManagement\data\temp\tasks\Deployment_89_task_141\zoomrooms-5.15.7.3094-x64.msi" /qn /norestart ALLUSERS=1 ACCEPTGDPR=true SILENT=true /lvx* "C:\<proprietary folder>\logs\Zoom-Rooms-Installer-5.15.7-20230923150010-install-silent-Setup.log"

The install hang does not occur on every PC and about 50% of them succeed. I'm stuck at trying to figure out why the setup is hanging. Please help!

The entire MSI log is attached as "Zoom Rooms Installer x64 5.15.7.3094 MSI Setup Hang Log.pdf". The last line in the "Hang" log is where the hang occurs and there is no further logging after that. The C:\jenkins\ folder does not exist on any of our PCs, even those where the installation succeeds.  I've also attached an example log file (Zoom Rooms Installer x64 5.15.7.3094 MSI Setup Success Log.pdf) where the install was successful, for comparison.

All assistance will be much appreciated!

Scott

Já baixei o aplicativo em todas as versões disponíveis para download (32-bit, 64-bit etc) e o aplicativo trava toda vez que entro em uso. Já reinstalei e nada. Meu computador é compatível com os requisitos mínimos e ainda assim não consigo usar o aplicativo sem que ele pare de responder e eu seja obrigada a fechá-lo. Estou precisando trabalhar com o aplicativo e estou sendo impedida por esse problema.

Agradeço muito se tiver uma solução.

Atenciosamente,

Lívia.

I am admin for my office on Zoom Phone.  Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App).  When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her.  Again, this is happening to her whether using her  computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset.  This issue started today - we have been using Zoom phone since July 2024 without this issue.  All other users are having no audio issues upon call routing or call connections.

Any thoughts?

Hi Zoomers 👋 Which Zoom feature do you rely on the most in your teaching, and why? 💻

Is it Breakout Rooms for small-group discussions, Polls for instant engagement, Reactions for quick feedback, or Closed Captioning for accessibility?

Feel free to share tips, tricks, and creative ways you have used Zoom to make teaching more effective and engaging! 🚀

👇 Reply below 👇

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